Today, many companies are adopting digital transformation for several reasons, including adapting to the frequently changing needs of customers, improving operational efficiency, and increasing profits.

However, as operational complexity continues to increase, we are seeing the rise of a class of unplanned work that makes it hard to deliver on the promise of digital transformation. These disruptions necessitate real-time action and fire drills which divert resources from innovation, not to mention hurt productivity and team health.

To understand the impact of unplanned work on IT practitioners and on the enterprise, we commissioned a study of 500+ global respondents.

Interesting findings:

• 51% of companies discover customer-impacting technology issues from their customers (tickets, calls, etc.)
• 64% of tech employees will lose 100+ more hours of productivity due to unplanned work this year
• More than 1 in 3 employees have considered leaving their job due to unplanned work

To see more findings and learn about best practices to mitigate unplanned work, download the report today!