Many organizations have some kind of incident response process to coordinate during a major service outage. Some operationally mature companies incorporate a formal Incident Commander role in their process for a faster, more effective response. The Incident Commander serves as the final decision-maker during a major incident, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution.

Join this webinar to learn how to develop an inclusive incident response process that welcomes multiple Incident Commanders without compromising response effectiveness, that can be immediately applied within your organization.

Meet our Speakers

Rachel Byrne

Rachel Byrne

Community Advocate

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