On-Demand Webinar

Best Practices for On-Call Teams

Always-on and always-available — this is the new normal for technical teams as companies expand their digital service capabilities. Teams are expected to provide rapid readiness, response, and remediation in a 24/7 capacity. For teams new to this concept, introducing on-call can be challenging and exhausting. There are technical and cultural considerations to keep in mind when introducing and scaling on-call responsibilities to new teams. One component, team health, is key to the successful adoption of on-call. In this webinar, we’ll explore some of these considerations, discuss how to overcome key challenges, and provide recommendations for folks who are dreading their new duties, as well as the managers who support them.

Discover how on call best practices can:

  • Understand how to build team health in an on-call culture
  • Reduce time to resolve incidents
  • Reduce context switching and avoid burnout
  • Build a culture of full-service ownership by bringing the right people in at the right time

On-Demand Webinar

Best Practices for On-Call Teams

Get the Webinar

Always-on and always-available — this is the new normal for technical teams as companies expand their digital service capabilities. Teams are expected to provide rapid readiness, response, and remediation in a 24/7 capacity. For teams new to this concept, introducing on-call can be challenging and exhausting. There are technical and cultural considerations to keep in mind when introducing and scaling on-call responsibilities to new teams. One component, team health, is key to the successful adoption of on-call. In this webinar, we’ll explore some of these considerations, discuss how to overcome key challenges, and provide recommendations for folks who are dreading their new duties, as well as the managers who support them.

Discover how on call best practices can:

  • Understand how to build team health in an on-call culture
  • Reduce time to resolve incidents
  • Reduce context switching and avoid burnout
  • Build a culture of full-service ownership by bringing the right people in at the right time

Meet our speakers:

Julie Gunderson

Julie Gunderson

DevOps Advocate

PagerDuty

Mandi Walls

Mandi Walls

DevOps Advocate

PagerDuty