Webinar

It All Starts With a Page: How Customer Experience & Engineering Respond to Incidents Together at Slack

Incidents are fast-moving and complex, and almost no two are the same. At Slack, one constant for each incident response is how our Customer Experience and Engineering teams work closely together.

Join Scott, an Engineer, and Niamh, a Customer Experience Agent, as they share how their teams have connected yet independent incident processes that enable them to work closely together. They’ll discuss how each team owns and continuously improves their incident process, how to build trust between teams and responders, how to foster a blameless culture, and how a culture of transparency allows internal stakeholders to be engaged in incident response without interrupting the goal of fixing the problem.

Webinar

It All Starts With a Page: How Customer Experience & Engineering Respond to Incidents Together at Slack

Get the Webinar

Incidents are fast-moving and complex, and almost no two are the same. At Slack, one constant for each incident response is how our Customer Experience and Engineering teams work closely together.

Join Scott, an Engineer, and Niamh, a Customer Experience Agent, as they share how their teams have connected yet independent incident processes that enable them to work closely together. They’ll discuss how each team owns and continuously improves their incident process, how to build trust between teams and responders, how to foster a blameless culture, and how a culture of transparency allows internal stakeholders to be engaged in incident response without interrupting the goal of fixing the problem.

Meet our speakers:

Scott Nelson Windels

Scott Nelson Windels

Senior Engineer

Slack

Niamh Tighe

Niamh Tighe

Senior Customer Experience Agent

Slack