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CX in a Digital-Default World featuring Westpac
This session features Natalie Fair, Regional Lead APJ at PagerDuty, in conversation with Ben Gracewood, Chief Experience Officer at Westpac NZ. They explore what it means to deliver a perfect customer experience in today’s digital-default world and the role digital operations plays in delivering that experience. Originally presented at PagerDuty’s 2021 Summit Conference.
CX in a Digital-Default World featuring Westpac
This session features Natalie Fair, Regional Lead APJ at PagerDuty, in conversation with Ben Gracewood, Chief Experience Officer at Westpac NZ. They explore what it means to deliver a perfect customer experience in today’s digital-default world and the role digital operations plays in delivering that experience. Originally presented at PagerDuty’s 2021 Summit Conference.
Meet our speakers:
![Ben Gracewood](https://www.pagerduty.com/wp-content/uploads/2021/09/Ben-Gracewood.jpeg)
Ben Gracewood
Chief Experience Officer
Westpac
![Natalie Fair](https://www.pagerduty.com/wp-content/uploads/2021/02/Natalie-Fair-Headshot.jpeg)
Natalie Fair
Regional Lead, APJ
PagerDuty