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Humans, Robots, and Incident Response
Once upon a time, there was a glass wall separating the ops room and the server room. When an incident happened, everyone gathered together to troubleshoot and reach a resolution. But that was then – in the pre-cloud era. Now, when an incident happens in the cloud era, teams need to collaborate remotely to resolve problems on services that are no longer hosted on-premises. This requires a different approach.
A major part of this approach is making incident response better for humans on-call. There are two major ingredients to this: Automation and communication. When humans don’t need to be involved, leverage automation to ease the on-call burden. When humans do need to be involved, ensure that communication flows smoothly between responders and stakeholders, even if you’re separated by time zones and continents rather than a glass wall.
In this webinar, you’ll learn:
- How the new cloud era is changing incident response needs
- How to make incident response processes easier for humans in high-stress moments
- What PagerDuty’s incident response process looks like and our latest operational learnings
Humans, Robots, and Incident Response
Once upon a time, there was a glass wall separating the ops room and the server room. When an incident happened, everyone gathered together to troubleshoot and reach a resolution. But that was then – in the pre-cloud era. Now, when an incident happens in the cloud era, teams need to collaborate remotely to resolve problems on services that are no longer hosted on-premises. This requires a different approach.
A major part of this approach is making incident response better for humans on-call. There are two major ingredients to this: Automation and communication. When humans don’t need to be involved, leverage automation to ease the on-call burden. When humans do need to be involved, ensure that communication flows smoothly between responders and stakeholders, even if you’re separated by time zones and continents rather than a glass wall.
In this webinar, you’ll learn:
- How the new cloud era is changing incident response needs
- How to make incident response processes easier for humans in high-stress moments
- What PagerDuty’s incident response process looks like and our latest operational learnings
Meet our speakers:
![Kat Gaines](https://www.pagerduty.com/wp-content/uploads/2022/09/Kat-scaled.jpg)
Kat Gaines
Developer Advocate
PagerDuty
![Julie Gunderson](https://www.pagerduty.com/wp-content/uploads/2023/02/jgunderson2-1.jpeg)
Julie Gunderson
Senior Developer Advocate
AWS
![Paula Thrasher](https://www.pagerduty.com/wp-content/uploads/2023/02/Paula-Thrasher-1.jpeg)
Paula Thrasher
Senior Director, Engineering Infrastructure
PagerDuty