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Top Trends for Infrastructure & Operations in 2020
A Fireside Chat with Charles Betz, Forrester Research
Join Forrester’s Charles Betz and PagerDuty’s Julian Dunn to review a few of Charles’ Top 10 Trends for Infrastructure & Operations (I&O) in 2020, the pressure on I&O organizations, and how to best adapt for an era of increased dependence on digital services.
Learn how full service ownership, or a you-build-it, you-own-it model, enhances the shift to cloud, how it changes the roles of I&O and developer teams, and what PagerDuty can do to serve as your platform for full service ownership in the cloud era.
Top Trends for Infrastructure & Operations in 2020
A Fireside Chat with Charles Betz, Forrester Research
Join Forrester’s Charles Betz and PagerDuty’s Julian Dunn to review a few of Charles’ Top 10 Trends for Infrastructure & Operations (I&O) in 2020, the pressure on I&O organizations, and how to best adapt for an era of increased dependence on digital services.
Learn how full service ownership, or a you-build-it, you-own-it model, enhances the shift to cloud, how it changes the roles of I&O and developer teams, and what PagerDuty can do to serve as your platform for full service ownership in the cloud era.
Meet our speakers:
![Charles Betz](https://www.pagerduty.com/wp-content/uploads/2020/06/cbetz.jpg)
Charles Betz
Digital Management Analyst
Forrester
![Julian Dunn](https://www.pagerduty.com/wp-content/uploads/2019/11/Julian-Dunn_-PagerDuty.jpeg)
Julian Dunn
Director of Product Marketing
PagerDuty