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What Can You Own? Creating a Culture of Operational Excellence at SAP
It started with a vision – to help tech teams enable invisible, always-on infrastructure through intelligent outage management. At a company the size of SAP, this is no small feat. Join Shea Martens, Senior Technology Consultant and Mitchell Rose, Senior Programme Manager as they discuss how they introduced a more agile approach to major incident management using PagerDuty. The results? SAP has experienced reduced response times by 30%, reduced resolution times by 26%, and needed 25% fewer staff to achieve incident resolution.
Join us to learn:
- How SAP managed this major initiative and how it started with the question “what can you own?”
- Steps taken to manage through an uncertain journey of change to reach operational excellence
- How SAP built PagerDuty into their ServiceNow instance to achieve these results during a demo
Originally presented at the 2020 Major Incident Management Expo
What Can You Own? Creating a Culture of Operational Excellence at SAP
It started with a vision – to help tech teams enable invisible, always-on infrastructure through intelligent outage management. At a company the size of SAP, this is no small feat. Join Shea Martens, Senior Technology Consultant and Mitchell Rose, Senior Programme Manager as they discuss how they introduced a more agile approach to major incident management using PagerDuty. The results? SAP has experienced reduced response times by 30%, reduced resolution times by 26%, and needed 25% fewer staff to achieve incident resolution.
Join us to learn:
- How SAP managed this major initiative and how it started with the question “what can you own?”
- Steps taken to manage through an uncertain journey of change to reach operational excellence
- How SAP built PagerDuty into their ServiceNow instance to achieve these results during a demo
Originally presented at the 2020 Major Incident Management Expo
Meet our speakers:
![Shea Martens](https://www.pagerduty.com/wp-content/uploads/2020/12/Shea-Martens.jpeg)
Shea Martens
Senior Technology Consultant
SAP
![Mitchell Rose](https://www.pagerduty.com/wp-content/uploads/2020/12/Mitchell-Rose.jpeg)
Mitchell Rose
Senior Programme Manager
SAP