On-Demand Webinar

What Can You Own? Creating a Culture of Operational Excellence at SAP

It started with a vision – to help tech teams enable invisible, always-on infrastructure through intelligent outage management. At a company the size of SAP, this is no small feat. Join Shea Martens, Senior Technology Consultant and Mitchell Rose, Senior Programme Manager as they discuss how they introduced a more agile approach to major incident management using PagerDuty. The results? SAP has experienced reduced response times by 30%, reduced resolution times by 26%, and needed 25% fewer staff to achieve incident resolution.

Join us to learn:

  • How SAP managed this major initiative and how it started with the question “what can you own?”
  • Steps taken to manage through an uncertain journey of change to reach operational excellence
  • How SAP built PagerDuty into their ServiceNow instance to achieve these results during a demo
  • Originally presented at the 2020 Major Incident Management Expo

On-Demand Webinar

What Can You Own? Creating a Culture of Operational Excellence at SAP

Get the Webinar

It started with a vision – to help tech teams enable invisible, always-on infrastructure through intelligent outage management. At a company the size of SAP, this is no small feat. Join Shea Martens, Senior Technology Consultant and Mitchell Rose, Senior Programme Manager as they discuss how they introduced a more agile approach to major incident management using PagerDuty. The results? SAP has experienced reduced response times by 30%, reduced resolution times by 26%, and needed 25% fewer staff to achieve incident resolution.

Join us to learn:

  • How SAP managed this major initiative and how it started with the question “what can you own?”
  • Steps taken to manage through an uncertain journey of change to reach operational excellence
  • How SAP built PagerDuty into their ServiceNow instance to achieve these results during a demo
  • Originally presented at the 2020 Major Incident Management Expo

Meet our speakers:

Shea Martens

Shea Martens

Senior Technology Consultant

SAP

Mitchell Rose

Mitchell Rose

Senior Programme Manager

SAP