It started with a vision – to help tech teams enable invisible, always-on infrastructure through intelligent outage management. At a company the size of SAP, this is no small feat. Join Shea Martens, Senior Technology Consultant and Mitchell Rose, Senior Programme Manager as they discuss how they introduced a more agile approach to major incident management using PagerDuty. The results? SAP has experienced reduced response times by 30%, reduced resolution times by 26%, and needed 25% fewer staff to achieve incident resolution.

Join us to learn:

• How SAP managed this major initiative and how it started with the question “what can you own?”
• Steps taken to manage through an uncertain journey of change to reach operational excellence
• How SAP built PagerDuty into their ServiceNow instance to achieve these results during a demo

Originally presented at the 2020 Major Incident Management Expo