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On-Demand Webinar

Customer Service Operations: The Proactive Approach with Zendesk


In a time when customer service expectations are higher than ever, you shouldn’t be learning about issues from your customers. Breaking down the silos between the customer facing teams and the engineering team creates streamless lines of communication and collaboration to effectively solve customer issues.

Kat Gaines, Developer Advocate at PagerDuty, and Carrie Lacina, Sr. Global Tech Ecosystem Partner Manager at PagerDuty, invite you to join us as we showcase how PagerDuty for Customer Service Operations + Zendesk empowers customer service teams to resolve issues faster and get ahead of customer-impacting incidents.

In this webinar, you’ll learn:

  • How to leverage machine learning to inform customers before they know about a problem, with information on what to expect next and provide differentiated responses for VIP customers.
  • The benefits of using PagerDuty Automation Actions in Zendesk to validate customer problems and capture critical information via automation to diagnose and resolve cases faster.
  • How PagerDuty and Zendesk customers drive loyalty, improve CSAT, and exceed customer SLAs by resolving issues before they impact business.
On-Demand Webinar

Customer Service Operations: The Proactive Approach with Zendesk

In a time when customer service expectations are higher than ever, you shouldn’t be learning about issues from your customers. Breaking down the silos between the customer facing teams and the engineering team creates streamless lines of communication and collaboration to effectively solve customer issues.

Kat Gaines, Developer Advocate at PagerDuty, and Carrie Lacina, Sr. Global Tech Ecosystem Partner Manager at PagerDuty, invite you to join us as we showcase how PagerDuty for Customer Service Operations + Zendesk empowers customer service teams to resolve issues faster and get ahead of customer-impacting incidents.

In this webinar, you’ll learn:

  • How to leverage machine learning to inform customers before they know about a problem, with information on what to expect next and provide differentiated responses for VIP customers.
  • The benefits of using PagerDuty Automation Actions in Zendesk to validate customer problems and capture critical information via automation to diagnose and resolve cases faster.
  • How PagerDuty and Zendesk customers drive loyalty, improve CSAT, and exceed customer SLAs by resolving issues before they impact business.

Meet our speakers:

Kat Gaines

Kat Gaines

Developer Advocate

PagerDuty

Carrie Lacina

Carrie Lacina

Sr. Global Technology Ecosystem Partner Manager

PagerDuty