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Strengthening DevOps Practices through Full Service Ownership

PayPal is one of the most innovative and well established fintech companies in the world, handling nearly 34 million transactions daily in 2019. Ensuring that its 325 million active users can access and use their accounts is mission critical, along with empowering its developers to constantly innovate and stay ahead of the competition.

In this session, Tim Armandpour, SVP of Engineering at PagerDuty and Wes Hummel, VP of Site Reliability Engineering at PayPal discuss the evolution of digital operations at PayPal, their cloud migration journey, and PayPal’s point of view on devops culture and the importance of service ownership.

Learning Objectives:

  • Understand the importance of full service ownership and how to implement it
  • Highlight the different metrics that can help you truly understand the customer experience

"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI

Top 50 Best Products for Mid-Market 2023 Top 50 Best IT Management Products 2023 Top 100 Best Software Products 2023

Speakers

PagerDuty image

Tim Armandpour

SVP of Engineering

PagerDuty

PagerDuty image

Wes Hummel

VP, Site Reliability Engineering

PayPal