Hudson’s Bay Company (HBC) is a Canadian retail business group and they have embraced PagerDuty to achieve their business goals and success metrics. Marcelo LaRosa has joined HBC recently and has made an impactful change in driving the value of using PagerDuty as the source of truth for incident response to reduce MTTA, MTTR, and incidents. In this session he’ll share how they have improved productivity and employee satisfaction by managing what they measure.