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Webinar

Transforming Customer Experience with Full-Service Ownership

In this session, David Huttleston, Senior Engineering Manager at Zendesk, shows how Zendesk uses PagerDuty to help their Network Operations Center and Site Reliability Engineering teams transform their Incident Response process and activate full-service ownership across their teams. You’ll learn how Zendesk leverages PagerDuty to detect and resolve issues before their customers are impacted, with richer, contextual alerts and automated incident response processes.

Webinar

Transforming Customer Experience with Full-Service Ownership

In this session, David Huttleston, Senior Engineering Manager at Zendesk, shows how Zendesk uses PagerDuty to help their Network Operations Center and Site Reliability Engineering teams transform their Incident Response process and activate full-service ownership across their teams. You’ll learn how Zendesk leverages PagerDuty to detect and resolve issues before their customers are impacted, with richer, contextual alerts and automated incident response processes.

Meet our speaker:

David Huttleston

David Huttleston

Senior Engineering Manager

Zendesk