On-call rotation is very flexible, allows for easy overrides, muting of issues, and allows for user flexibility to use SMS, PagerDuty mobile App, email, or all of the above. Dashboard visibility console is very cool to see all of our issues in one central location to help see systemic issues more quickly. It pays for itself in first few Severity 0 issues, since we have SLA of response time with our customers that will provide money back if we don't meet. Couldn't do that without a solution like PagerDuty.
Information Technology Director
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PagerDuty allows us to move quickly. Being able to react immediately helps us move our business faster. PagerDuty helps us stay on top of our security posture and resolve security incidents faster and more consistently. PagerDuty helps us stay on top of our security posture and resolve security incidents faster and more consistently...it allows us to trust that nothing will slip through the cracks.