Live Call Routing:
Reach On-Call Responders Immediately

Ensure incidents are received and resolved faster and expand your customer support by forwarding phone calls and voicemails to on-call responders in real- time with Live Call Routing. Inbound calls get routed via the same on-call schedules and escalation policies you use for your critical apps and services with PagerDuty. One number can also support multiple services or teams, so anyone can press a number for an extension to reach the right team. Live Call Routing makes it easy for anyone to reach the right responder immediately by simply calling a phone number.

With Live Call Routing:

  • Real-Time Conversations
  • Automatic Escalations
  • Provision Global Numbers
  • Trigger Incidents with a Call
  • Reach Specific Teams

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