Documentation

PagerDuty is an alerting system for IT professionals. PagerDuty connects with a variety of systems (including monitoring tools and ticketing systems) and dispatches alerts via automated phone call, SMS and email. In a nutshell, the service wakes you up when your critical systems go down, thus helping you respond to problems quickly and minimize expensive downtime.

For additional information about using PagerDuty, visit our knowledge base or contact support.

Integrating PagerDuty with your systems

PagerDuty integrates with a variety of systems:

  • Monitoring systems.
  • Chat systems.
  • Single Sign-On providers.
  • Ticketing and help desk systems.
  • Any system that can send email or make a simple HTTP API call.

Monitoring systems integration

Chat systems integration

Single Sign-On (SSO) integrations

Ticketing and help desk systems integration

Integrating with other systems

PagerDuty works with any system that can send email or make a simple HTTP API call. This means you can add effective alerting to virtually any system, including your own in-house software.

Email integration is a breeze. Start by creating a new email service in PagerDuty, which will have its own associated email address. Then, configure your system to send email to the email address for the service. When the service receives new alert emails, it kicks off the alerting process. For more details, check out our email integration guide.

API integration is even better than email. If your system can make a simple API call or run a command-line script to do this, you’ve got it made in the shade. For more details, check out our developer API documentation site.

PagerDuty REST API

If you see it in PagerDuty, chances are, you can read it or manipulate it via an API. Check out our REST API documentation for the technical details about how to start integrating your systems with your PagerDuty on-call schedules, users, incidents and more.

We are here to help!

We are constantly working on improving our documentation and making the service easy to use and set up (but we realize we’re not quite there yet). If you have any questions or need help setting up your PagerDuty account, please don’t hesitate to contact us: