Drive Real-Time Operations With PagerDuty and Slack

Many modern ITOps and DevOps teams count on Slack to keep everyone on the same page when things are running smoothly—and perhaps even more so when they aren’t. PagerDuty’s Slack integration allows teams to use PagerDuty’s powerful real-time operations platform, often without having to leave Slack. Slack users can do things like reassigning or escalating an incident and viewing additional incident context—all from within Slack. The PagerDuty platform also allows users to create an incident war room Slack channel from within PagerDuty, adding additional users to it as the situation evolves.

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Extend Your Real-Time Operations With PagerDuty’s Slack Integration

Do More Within Slack

Create, reassign, escalate, gather more context about an incident, and run response plays—all from within Slack.

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Create Slack Channels

Create a war room (or any Slack channel) and add additional responders—all from within PagerDuty.

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Real-Time Ops in Slack

Run a custom incident response play from a Slack notification and add responders on-the-fly.

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On-Call From Slack

Teams can view up-to-date on-call information and timelines from within Slack, and instantly schedule overrides from Slack.

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How-To Videos

PagerDuty + Slack

Using the PagerDuty integration with Slack, users can generate, acknowledge, and resolve PagerDuty incidents directly within the Slack app.

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Customers Optimizing Slack With PagerDuty

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Our teams have dedicated Slack channels for their alerts, and PagerDuty is integrated into each of them. So straight away, you can see when there's a serious problem, you can see when someone acknowledges it, and you can see that it's being resolved—all in one channel. That means, in terms of recovery, there's just one log for that particular product.

Tom Clark
Head of Common Platform


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