The Gist

We (the folks at PagerDuty, Inc.) run a service called PagerDuty.com and would love for you to use it. We offer a paid service. Our service is designed to maximize your system uptime by aggregating alerts from your monitoring systems and forwarding them according to your on-call schedule. While we try our very best to process all alerts in a timely manner, we cannot be responsible if we don’t alert you when we should have.

Terms of Service

The following terms and conditions govern all use of the PagerDuty.com website and all content, services and products available at or through the website (taken together, the “Website”). The Website is owned and operated by PagerDuty, Inc. The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, PagerDuty’s Privacy Policy) and procedures that may be published from time to time on this Website by PagerDuty, Inc. (collectively, the Agreement”).

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by PagerDuty, Inc., acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old.

  1. Electronic Communications.
    When you visit the Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
  2. Intellectual Property.
    All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of PagerDuty, Inc. or its content suppliers and protected by US and international copyright laws. The compilation of all content on this Website is the exclusive property of PagerDuty, Inc. and protected by US and international copyright laws. All software used on this Website is the property of PagerDuty, Inc. or its software suppliers and protected by US and international copyright laws. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any PagerDuty, Inc. or third-party trademarks.
  3. Your PagerDuty.com Account and Website.
    If you use this Website, you are responsible for maintaining the confidentiality of your PagerDuty account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. PagerDuty, Inc. reserves the right to refuse service, terminate accounts, remove or edit content in its sole discretion.
  4. Changes.
    PagerDuty, Inc. reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. PagerDuty, Inc. may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
  5. Cancellation and Termination.
    You are solely responsible for properly canceling your account. All of your content will be immediately deleted from the Service upon cancellation. This information can not be recovered once your account is canceled. All service charges accrued up until the cancellation date must be paid in full. PagerDuty, Inc., in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other PagerDuty, Inc. service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your Account. PagerDuty, Inc. reserves the right to refuse service to anyone for any reason at any time. All provisions of this Agreement which by their nature should survive cancellation or termination shall survive cancellation or termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
  6. Disclaimer of Warranty.
    THERE IS NO WARRANTY FOR THE WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING ANY SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING PAGERDUTY, INC. AND ITS SUPPLIERS AND LICENSORS PROVIDE THE WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING ANY SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING ANY SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE IS WITH YOU. SHOULD THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING ANY SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
  7. Limitation of Liability.
    IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL PAGERDUTY, INC., ITS AFFILIATES OR SUBSIDIARIES, THEIR SPONSORS, CONTRACTORS, ADVERTISERS, VENDORS OR OTHER PARTNERS, ANY OF THEIR SUCCESSORS OR ASSIGNS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS OR EMPLOYEES (COLLECTIVELY, THE “RELEASED PARTIES”), BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING ANY SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE SERVICE TO OPERATE WITH ANY OTHER SERVICES), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  8. Indemnification.
    You agree to indemnify and hold harmless PagerDuty, Inc. and the other Released Parties, against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to out of your violation this Agreement. You agree to use the Website only for lawful purposes. You agree to indemnify PagerDuty, Inc. and the other Released Parties against any usage of the Website you undertake that may lead to legal recourse by any 3rd party.
  9. Controlling Law.
    This license is governed by and construed in accordance with the laws of the State of California without regard to its conflict of laws provisions. Exclusive venue for all litigation shall be in San Francisco, California. If you choose to access the Site from locations other than California, you will be responsible for compliance with all local laws of such other jurisdiction and you agree to indemnify PagerDuty, Inc. and the other Released Parties for your failure to comply with any such laws.
  10. Publicity.
    You agree that PagerDuty, Inc., in its sole discretion, may use your trade names, trademarks, service marks, logos, domain names and other distinctive brand features in presentations, marketing materials, customer lists, financial reports and Web site listings (including links to your website) for the purpose of advertising or publicizing your use of PagerDuty, Inc. products or services.
  11. Product Ideas.
    You may choose to or we may invite you to submit comments or ideas about current or future offerings from PagerDuty, Inc., including without limitation potential improvements to PagerDuty, Inc. products (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place PagerDuty, Inc. under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone.
  12. Miscellaneous.
    If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. PagerDuty, Inc. may assign any or all of its rights hereunder to any party without your consent. You are not permitted to assign any of your rights or obligations hereunder without the prior written consent of PagerDuty, Inc., and any such attempted assignment will be void and unenforceable. These Terms constitute the entire agreement between you and PagerDuty, Inc. regarding your use of the Website, and supersede all prior or contemporaneous communications whether electronic, oral or written between you and PagerDuty, Inc. regarding your use of the Website. The parties confirm that it is their wish that these Terms, as well as any other documents relating to this Terms, including notices, have been and shall be drawn up in the English language only.

Reasonable Use

Your use of the PagerDuty service is governed by the PagerDuty Reasonable Use Policy.

PagerDuty SMS Use in the United States – 73889(PDUTY) or 88636

  1. When you opt-in to the service, we will send you an SMS message to confirm your signup.
  2. You can cancel the SMS service at any time. Just text ” STOP ” to 73889 or 88636. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
    If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  3. If at any time you forget what keywords are supported, just text ” HELP ” to 73889 or 88636. After you send the SMS message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
  4. As always, Message and Data Rates May Apply for any messages sent to you from us and to us from you. Message frequency depends on the user’s interaction. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  5. For all questions about the services provided by this short code, you can send an email to support@pagerduty.com
  6. Supported carriers include AT&T, U.S. Cellular, Verizon Wireless, Sprint, Cricket, Boost, T-Mobile, and Virgin Mobile. 
  7. If you have any questions regarding privacy, please read our privacy policy.


Creative Commons License

We’d very much like to thank the people at Automattic Inc. who were kind enough to offer their terms of service to the world under the Creative Commons Sharealike license. Our terms of service are a derivative of their work. We’re therefore pleased to make them available under the same terms.