2021: The year real-time operations got real.

Incidents, burnout, lost revenue. Technical teams are facing more issues than ever, and traditional IT Ops approaches are no longer working. See what senior leaders are saying about the reality they’re facing today—and why they’re turning to real-time digital operations for the challenges ahead.

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Among 700 senior IT and development decision makers at large digital enterprises:

The pressure to deliver on digital has never been higher.


are ramping up digital transformation efforts


are using DevOps to create better alignment


are facing extra pressure around a growing number of incidents

9 out of 10

say traditional ITOps approaches
no longer cut it.

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Not adapting is costing teams.

IT teams spend
44% of
their time
dealing with incidents
Which works out to...
17 hours

Incidents are causing real damage to the bottom line.


say they’ve lost revenue because of incidents


say they’ve lost customers to rival services


in staff time spent fighting incidents

Leaders want to do better.


say it’s hard to find the right person to fix an issue


want to collaborate more with other teams like customer service


are investing in AIOps tools and automation

Can real-time digital operations help you reduce costs and accelerate innovation?

2 out of 3
say yes

When seconds matter, real-time digital operations is the answer.

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