Press Release

PagerDuty Named a 2018 Cool Vendor by Gartner

PagerDuty recognized in annual report: Cool Vendors in Digital Dexterity and AI for the Digital Workplace

SAN FRANCISCO – May 21, 2018 – PagerDuty, a global leader in digital operations management, today announced it has been named a Cool Vendor in the Cool Vendors in Digital Dexterity and AI for the Digital Workplace report by Gartner, Inc. The report states, “Digital workplace Cool Vendors are pioneering innovations that can make your workers more productive and engaged. Aimed at application leaders responsible for the digital workplace, this research spotlights five vendors exploring the future of work through the key trends of digital dexterity and AI.”1.

In the always-on digital economy, IT teams and other enterprise business units face work-life balance challenges. According to Gartner, “as jobs and duties continuously and quickly evolve, enterprises must have the data to gauge and respond to how this is impacting employee work-life balance.”

Since pioneering a modern approach to digital incident response within DevOps and AIOps, PagerDuty has expanded its enterprise-grade digital operations management platform to prioritize employee health and well-being. PagerDuty seeks to help operations teams across multiple business units, from DevOps to ITOps and from customer support to security, achieve work-life balance as they respond to digital service disruptions.

"We believe that being recognized by Gartner validates our investment in improving the well-being and productivity of our customers and is also a testament to PagerDuty's success orchestrating real-time action in the modern workplace,” said PagerDuty CEO Jennifer Tejada. “We’ve innovated beyond incident management and ITSM by analyzing nine years of machine data and human response patterns to discover how teams function optimally. Our real-time platform for action can now be utilized by the whole business, from the DevOps team to security, support and marketing. Enhancing the work-life balance of employees is core to our cultural belief that PagerDuty is for people.”

For additional information, visit the PagerDuty blog. Gartner subscribers can also download the full Gartner Cool Vendors in Digital Dexterity and AI for the Digital Workplace report, by going here.


Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About PagerDuty

PagerDuty is the leading digital operations management platform for organizations. Over 10,000 enterprises and small to mid-size organizations globally trust PagerDuty to improve digital operations, drive revenue, mitigate threats, protect assets, and delight customers. To learn more and try PagerDuty for free, visit Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook.

1Gartner “Cool Vendors in Digital Dexterity and AI for the Digital Workplace” by Adam Preset, Monica Basso, Vivek Bhalla, Achint Aggarwal and Stephen Emmott, May 9, 2018.

Media Contact:

Michael Basilio, PagerDuty


PagerDuty is a registered trademark of PagerDuty, Inc in the United States. All other trademarks are the property of their respective companies.