PagerDuty Expands Partnership with ServiceNow to Improve Real-Time Operations Management Across the Enterprise

Fueled by rapid joint enterprise customer adoption, PagerDuty earns Gold Technology Partner designation from ServiceNow

SAN FRANCISCO – Sept. 25, 2018 – PagerDuty, a global leader in digital operations management, today announced it has expanded its partnership with ServiceNow, allowing customers to improve real-time operations management across IT Service, DevOps, Security, and Change Management issues. With over a hundred joint enterprise deployments with ServiceNow among large enterprise customers, PagerDuty has earned ServiceNow’s Gold Technology Partner designation and its integration is now certified by ServiceNow.

PagerDuty with ServiceNow empowers teams across the enterprise by helping them quickly mobilize and take real-time action during any digital disruption or time-critical task. Joint enterprise customers have realized value across their digital transformation programs such as modernizing IT service processes, greatly reducing service outages, enabling cloud migration with confidence, and accelerating DevOps automation. PagerDuty addresses real-time work that is needed to drive effective incident response and engages teams across the enterprise from traditional service desks to DevOps, ITOps, security and business stakeholders.

The integration of PagerDuty with ServiceNow empowers teams and individuals to quickly identify root cause, restore service and mitigate threats. It also reduces mean time to resolution, minimizing the impact of digital disruptions to the business while increasing team productivity, health and focus on innovation.

The combined solution provides an integrated workflow, user experience and two-way data synchronization between PagerDuty and ServiceNow. Key integration capabilities include:

  • Service and Team Synchronization: One-click setup and configuration of users, groups and services.
  • Real-Time Response Across the ServiceNow Platform: Automate the right responses and drive critical ITOps, DevOps, ITSM and security processes.
  • Automated Enterprise-Wide Mobilization: Ensure responders and stakeholders are mobilized to minimize business impact.
  • Accelerated Security Incident Response: Mitigate risk by quickly detecting, remediating and resolving security incidents.

“Joint enterprise customers have realized the value of PagerDuty and ServiceNow to avoid the impact of downtime, reduce risk, protect revenue and increase automation,” said Jukka Alanen, senior vice president of business development and corporate strategy at PagerDuty. “We’re proud of PagerDuty becoming a ServiceNow Gold Technology Partner and we look forward to continuing to enable enterprises to accelerate digital transformation and operate better in real time.”

PagerDuty’s integrated solution with ServiceNow delivers improved real-time execution and agility while driving higher ServiceNow utilization for the entire organization. Enterprises that have deployed PagerDuty with ServiceNow have seen dramatic reductions in their incident response and resolution times. For instance, one customer reduced its incident recovery times by 80 percent, while another increased self-healing automation from 5-10 percent of incidents to 65 percent.

PagerDuty’s designation as a Gold Technology Partner reflects its investment in the ServiceNow integration and its rapidly growing adoption by ServiceNow customers.

"We welcome PagerDuty as a Gold Technology Partner of ServiceNow,” said Avanish Sahai, global vice president of ISV, industry and technology alliances at ServiceNow. “PagerDuty’s certified integration with ServiceNow helps enterprises improve real-time incident response, orchestrate people and mobilize action.”

ServiceNow customers that are interested in PagerDuty with ServiceNow can sign up for a free PagerDuty trial or learn more at

About PagerDuty

PagerDuty is a leading digital operations management platform for organizations. Over 10,500 customers—including enterprises such as IBM, GE, Capital One, American Eagle Outfitters, Pitney Bowes, Box, and ING—and small to midsize organizations around the world trust PagerDuty to improve digital operations, drive revenue, mitigate threats, protect assets, and delight customers. To learn more and try PagerDuty for free, visit Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook.

Media Contact:

Michael Basilio, PagerDuty


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