AppDynamics Uses PagerDuty to Decrease Downtime & Increase Customer Satisfaction
With PagerDuty, AppDynamics Streamlines Incident Management Across Operations, IT, Engineering, and Support Departments
San Francisco – March 18, 2015 — PagerDuty, the leader in operations performance management, today announced AppDynamics, the application intelligence company, has significantly reduced incident resolution times by up to ten minutes, resulting in a highly available product. With more than 10 engineering teams and customer support joining Ops and IT, AppDynamics’ incident response teams now benefit from automated incident resolution across their global organization. AppDynamics drives accountability across all teams with PagerDuty and in turn solves problems faster.
“AppDynamics has been successfully using PagerDuty within IT and SaaS Operations for the past four years, and we love that other departments can use it to make our customer experience even better,” said Thomas Morse, Senior Director of IT and SaaS Operations. “PagerDuty is really helping our business refine the incident resolution processes and toolset, significantly decreasing resolution times and ensuring high availability for our customers who trust us to keep them up and running.”
Many Fortune 500 enterprises rely on AppDynamics award-winning application performance monitoring (APM) software to manage their in-production web and mobile applications, and PagerDuty allows the company to forego the extra time associated with human on-call management and wiki pages and maintain their performance. PagerDuty automates the entire process from personal notification and scheduling to escalations to further improve its internal processes and accountability. Even with an organization that is spread across the globe, AppDynamics can customize their on-call rotations to fit each time zone and ensure the right people are responding to the problems relevant to their domain.
“AppDynamics is an essential piece of its customer’s infrastructure, monitoring what’s happening across all their applications to ensure high performance. It’s necessary for such a company to mitigate any outages or downtime with the best infrastructure on their own side,” said Andrew Miklas, Chief Technology Officer at PagerDuty. “PagerDuty is extremely pleased to not only be trusted by AppDynamics, but also to partner with them to provide a solution that cuts incident resolution times and provides the highly available services for our joint customers.”
PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Intuit, National Instruments, New Relic, Panasonic, Adobe, Rackspace, Etsy, Airbnb and GitHub. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. Try PagerDuty for free, or to get more information, visit www.pagerduty.com.