eHarmony Decreases Incident Resolution Time and Improves Website Uptime and Availability With PagerDuty
San Francisco – February 11, 2015 — PagerDuty, the leader in operations performance management, announced today that eHarmony, Inc., a pioneer in using relationship science to match singles seeking long-term relationships, has significantly decreased average incident resolution time. With PagerDuty, eHarmony ensures greater uptime and reliability of their entire web operations, especially during the peak Valentine’s Day season this year.
“Millions of people rely on eHarmony’s online compatibility matching system and any downtime that occurs can result in a decrease in revenue and customer loyalty,” said Hav Mustamandy, Director of System Operations, eHarmony. “Uptime is critical and PagerDuty has helped our IT and engineering teams solve technical issues before they get out of hand.”
PagerDuty enables eHarmony to make all incident resolution processes automated and preventative, further decreasing resolution time, but most importantly keeping within their SLAs so customers can pursue their matches and relationships. Separately, eHarmony also leverages PagerDuty’s Advanced Analytics reporting to track overall operational performance. By delivering comprehensive metrics on application and infrastructure failures and team performance, PagerDuty helps eHarmony gain a better understanding of problem areas and restructure its response processes or employee training to solve these problems more efficiently.
“As software-powered businesses continue to grow, it’s important to prioritize the people and tools that are responsible for uptime and positive customer experiences,” said Jonathan Wilkinson, Vice President of Product at PagerDuty. “We’re excited to work with eHarmony to drive an operations strategy that not only streamlines internal incident resolution processes, but also provides an experience their end users love.”
PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Intuit, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and GitHub. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. Try PagerDuty for free, or to get more information, visit www.pagerduty.com