Don’t ditch your ITSM, uplevel it

A system of record isn't enough – you need a system of action. Pairing PagerDuty with ServiceNow ITSM unlocks the stability, scalability, and automation your teams need to respond to time-critical work.

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Why choose PagerDuty + ServiceNow

Respond and resolve with PagerDuty

ServiceNow documents. PagerDuty delivers. While ServiceNow excels at tracking tickets, PagerDuty helps to ensure that incidents get resolved—fast.

  • Market leadership: PagerDuty has 15 years of enterprise-grade innovation and excellence
  • Enterprise trust: Nearly 70% of Fortune 500 companies rely on PagerDuty
  • Proven results: Our battle-tested, bi-directional integration delivers results day one

Notify is just the first step – PagerDuty goes the extra mile

While others just ping, PagerDuty empowers teams to respond and resolve—from anywhere.

  • Work where you want: Work in PagerDuty while enriching ServiceNow with critical incident data for reporting
  • Modern mobile experience: PagerDuty’s highly-rated mobile app provides a user-friendly experience
  • Avoid ticket turmoil: Automatically escalate critical ServiceNow tickets out of the queue

ITOM is the past, PagerDuty is the future

Skip the ITOM complexity tax. PagerDuty delivers value on day one.

  • Fast results, low maintenance: PagerDuty can start working on day one and results are a fast-follow
  • Save human effort: Reduce cost and drive efficiency with built-in automation capabilities
  • Respond at the speed of AI: Take triage to the next level with the right context at responder fingertips

"The ability to reduce the noise and clear out alerts within the platform really frees up a lot of time for people on our SRE team to focus on higher-impact tasks."

Luke Rotta

Manager, SRE and Observability, CTC

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"Leveraging PagerDuty’s Global Event Orchestration has been critical to ensure that our event routing processes are efficient and scalable to optimize IT operations and spend."

Brian Long

Observability Engineer, Hyland Software

"Riskified has been able to scale noise reduction, especially from non-production environments, saving our team valuable time to spend time innovating on what’s next."

Kiril Yurovnik

Technical Lead, Riskified

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891M

Incidents
handled 1

71B

Events
Ingested 2

249%

ROI 3

59%

Less downtime 4

91%

Reduction in
alert noise 5

50%

Reduction in
incidents 6

PagerDuty + ServiceNow

PagerDuty
ServiceNow
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Instant Deployment.

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Event-first architecture.

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Built for your growth.

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Automated intelligence.

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Smart contextual enrichment.

1, 2 PagerDuty, as of February 12th, 2025

3, 4, 5, 6 Source: Forrester Total Economic Impact Study, commissioned by PagerDuty, “The Total Economic Impact Of The PagerDuty Operations Cloud”, August 2024. As compared to users without PagerDuty.

Uplevel your ITSM with PagerDuty + ServiceNow

For ServiceNow customers who depend on real-time critical operations, adding PagerDuty to complement your ITSM delivers:

  • AI-powered incident management capabilities and seamless ServiceNow integration that drives down operational costs
  • Streamlined operations through event-driven automation, intelligent workflows, and continuous system learning

The result: A more powerful ITSM solution that enables faster resolutions, improved innovation and measurable business value through mature incident management practices.

Try PagerDuty for free
and see the difference in your business

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