Swap alert chaos for business impact with PagerDuty.

xMatters may seem budget friendly upfront, but its basic capabilities can't keep up with your evolving operations. PagerDuty's AI and automation bring real value, giving you smarter operations, scalable solutions–no hidden costs or complications.

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Why choose PagerDuty over xMatters?

Target real issues, not false alarms

Let AI cut through the noise so your team can focus on what matters.

  • PagerDuty’s alert grouping cuts through the chaos and removes the inundation of notifications
  • Leverage alert grouping to adapt to every incident and speed up resolution
  • Automatic incident routing replaces laborious manual handoffs, helping to ensure the right response–every time

Reduce touchpoints. Solve problems faster.

Stop expending resources on routine workflows–PagerDuty tackles the intricacies.

  • Boost efficiency and reduce errors with event-driven automation
  • Add timely context to incidents for faster, smarter resolutions
  • Less busywork, more impact–accelerating value without the waste.

Deliver value day one, not year one

No blank canvas–be incident ready quicker than your deal cycle.

  • Unify incident management and AIOps in one platform — no messy tool sprawl.
  • Connect your infrastructure and services using PagerDuty's 700+ integrations—without spending more.
  • Keep critical systems running without heavy maintenance requirements.

"The ability to reduce the noise and clear out alerts within the platform really frees up a lot of time for people on our SRE team to focus on higher-impact tasks."

Luke Rotta

Manager, SRE and Observability, CTC

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"Leveraging PagerDuty’s Global Event Orchestration has been critical to ensure that our event routing processes are efficient and scalable to optimize IT operations and spend."

Brian Long

Observability Engineer, Hyland Software

"Riskified has been able to scale noise reduction, especially from non-production environments, saving our team valuable time to spend time innovating on what’s next."

Kiril Yurovnik

Technical Lead, Riskified

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891M

Incidents
handled 1

71B

Events
Ingested 2

249%

ROI 3

59%

Less downtime 4

91%

Reduction in
alert noise 5

50%

Reduction in
incidents 6

PagerDuty vs. xMatters

PagerDuty
xMatters
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Single platform, maximum impact.

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AI-powered innovation.

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Intuitive collaboration.

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Powerful event orchestration.

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Seamless, rich ITSM integrations.

1, 2 PagerDuty, as of February 12th, 2025

3, 4, 5, 6 Source: Forrester Total Economic Impact Study, commissioned by PagerDuty, “The Total Economic Impact Of The PagerDuty Operations Cloud”, August 2024. As compared to users without PagerDuty.