PagerDuty is the only incident management service in the industry to back its product with a multi-million dollar downtime insurance policy.
Our service is distributed across multiple data centers and hosting providers, so that if one goes down, we stay available.
We guarantee alert delivery with an SLA, thanks to systematic polling and testing of providers with automatic failover.
We use multiple communication providers to enable email, phone, and SMS alerting to 180+ countries.
To enhance our reliability, PagerDuty runs “Failure Friday” every week to manually test for failure resilience across multiple providers including AWS, Microsoft Azure and IBM.