Get Ahead of Issues with PagerDuty and ServiceNow

Discover what hundreds of the best IT orgs know: ServiceNow is better with PagerDuty

PagerDuty and ServiceNow Express

With the certified ServiceNow Express integration from PagerDuty, you can react to tickets in record time – as soon as they surface in ServiceNow – and deliver optimal levels of service to those that need it. Easily connect ServiceNow Express to PagerDuty by installing the PagerDuty integration from the ServiceNow Express Store.

With accelerating complexity in IT service management, how you respond and resolve incidents is more critical than ever before. With the certified ServiceNow integration from PagerDuty, you no longer just react to tickets—instead, you can automate best-practice incident response that ultimately helps prevent incidents.

Proactively detect issues with machine data, get the right people on them in real time, accelerate postmortems and learning, and sync back information into ServiceNow for auditing purposes. Empower ITOps, DevOps, and NOC teams to work together faster than ever before so they can keep systems and apps up running with ease, and spend more time on innovation.

The Benefits of PagerDuty with ServiceNow:

  • Get started easily, without having to bring in professional services to access features or configure integrations
  • Create, update, and prioritize incidents, select what syncs with ServiceNow, and add work notes that are accessible from either platform
  • Integrate directly with your Configuration Management database to automatically populate information about incident impact
  • Facilitate best practice incident response with a solution that is extensible to preferred tools
  • Certified integration for on ServiceNow Istanbul, Jakarta, and Kingston

ITSM Best Practices Whitepaper

ITSM and ITIL processes need to be modernized to create workflows that are built around people, in order to maximize flexibility, agility, and ease of use. By marrying ITSM with new development and operational approaches, teams can maximize release velocity while mitigating risk.

Show me how

ServiceNow Integration Guide

Still not convinced how easy it is to make ServiceNow and PagerDuty work seamlessly together? We’ve written a step-by-step guide on how to setup the integration. All our solutions consultants are ServiceNow-certified and are here to get you started fast.

Read the Integration Guide