Don’t settle for good enough. Choose time-critical reliability.

Now that OpsGenie is sunsetting, think twice before defaulting to Atlassian JSM. Trusted by 70% of the Fortune 100, PagerDuty offers industry-leading reliability and AI-powered incident management. Make the right choice for your business – choose the best platform.

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Why choose PagerDuty over Atlassian JSM?

Don’t compromise on innovation. Scale with AI and automation.

Out-of-the-box integrations and intelligent automation–just plug in and get going

  • With 700+ integrations, including Jira Cloud and On Prem, PagerDuty fits with any tech stack
  • Intelligent automation reduces toil and streamlines workflows–empowering teams to focus on high-value work
  • Ongoing investments in AI/ML and Incident Management help teams stay ahead of industry trends

No basic capabilities. A purpose-built platform for incidents.

PagerDuty goes beyond basic alerting to to handle incidents end-to-end

  • Seamlessly coordinate response and resolution across your entire organization
  • Up-to-date service dependency mapping delivers critical insights for smarter, faster decisions
  • Learn from incidents with post-incident reviews to build resilience

Enterprise-grade reliability you can count on every time.

Zero-maintenance-downtime architecture ensures your critical alerts never fail

  • Don’t settle for limited support and outdated docs. PagerDuty’s dedicated account team prioritizes customer trust
  • No maintenance windows and reduced service interruptions–unlike other platforms that cause unnecessary downtime
  • Full platform availability, even during system updates and upgrades, ensure uninterrupted operations

"The ability to reduce the noise and clear out alerts within the platform really frees up a lot of time for people on our SRE team to focus on higher-impact tasks."

Luke Rotta

Manager, SRE and Observability, CTC

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"Leveraging PagerDuty’s Global Event Orchestration has been critical to ensure that our event routing processes are efficient and scalable to optimize IT operations and spend."

Brian Long

Observability Engineer, Hyland Software

"Riskified has been able to scale noise reduction, especially from non-production environments, saving our team valuable time to spend time innovating on what’s next."

Kiril Yurovnik

Technical Lead, Riskified

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891M

Incidents
handled 1

71B

Events
Ingested 2

249%

ROI 3

59%

Less downtime 4

91%

Reduction in
alert noise 5

50%

Reduction in
incidents 6

Compare PagerDuty vs. Atlassian JSM

PagerDuty
Atlassian JSM
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Faster time to value

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Incident response without the friction

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Built for your growth

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Advanced automation at scale

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Purpose-built Intelligence

1, 2 PagerDuty, as of February 12th, 2025

3, 4, 5, 6 Source: Forrester Total Economic Impact Study, commissioned by PagerDuty, “The Total Economic Impact Of The PagerDuty Operations Cloud”, August 2024. As compared to users without PagerDuty.

Accelerate ITSM Excellence: PagerDuty + Atlassian JSM

For Atlassian JSM customers who depend on real-time critical operations, upgrading to PagerDuty delivers:

  • Industry-leading incident management capabilities and a seamless JSM integration
  • Streamlined operations through automated workflows, standardized responses, and comprehensive documentation

The result: A more powerful ITSM solution that enables faster resolutions, improved service quality, and measurable business value through mature incident management practices.

Try PagerDuty for free
and see the difference in your business

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