Why settle for a point solution? Choose an enterprise-grade platform

While other vendors help you react to incidents, PagerDuty helps you to prevent them. That’s the difference between a limited point solution and a proven enterprise platform designed to stay ahead of disruptions and build more resilient systems and teams.

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Why choose PagerDuty over Incident.io?

Stay focused. Act smarter, faster.

Stop drowning in alerts–PagerDuty's AI and automation put you in control

  • Intelligent alert grouping eliminates noise and alert fatigue so your team can stay focused and act right away.
  • Automated diagnostics and remediation resolve incidents at the source, cutting manual toil, errors, and wasted time.
  • Advanced AI and machine learning ensure only the most critical alerts reach your team–no distractions, no wasted effort.

Enterprise-grade reliability.

PagerDuty keeps Fortune 500 operations running flawlessly

  • No maintenance windows. 99% web availability. Ironclad SLAs. Where others fall short, we deliver.
  • PagerDuty's superior mobile app and customizable escalations keep your teams prepared.
  • PagerDuty's FedRAMP in PMO Review status on the FedRAMP Marketplace cements commitment to secure, compliant operations.

Run incidents from where you work.

Don’t waste time switching tools - PagerDuty fits with any stack

  • More than just a modern Slack app. Automate workflows and accelerate remediation with genAI across the entire platform.
  • 700+ integrations seamlessly connect your stack, delivering flexibility competitors can’t match.
  • Get preventative with intelligent post-incident reviews that deliver actionable insights.

"The ability to reduce the noise and clear out alerts within the platform really frees up a lot of time for people on our SRE team to focus on higher-impact tasks."

Luke Rotta

Manager, SRE and Observability, CTC

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"Leveraging PagerDuty's Global Event Orchestration has been critical to ensure that our event routing processes are efficient and scalable to optimize IT operations and spend."

Brian Long

Observability Engineer, Hyland Software

"Riskified has been able to scale noise reduction, especially from non-production environments, saving our team valuable time to spend time innovating on what’s next."

Kiril Yurovnik

Technical Lead, Riskified

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891M

Incidents
handled 1

71B

Events
ingested 2

249%

ROI 3

59%

Less downtime 4

91%

Reduction in alert noise 5

50%

Reduction in incidents6

Compare PagerDuty vs. Incident.io

PagerDuty
Incident.io
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Complete incident control

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Actionable learnings

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Collaborate where you work

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Automation end-to-end

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Seamless, rich ITSM integrations

1, 2 PagerDuty, as of February 12th, 2025

3, 4, 5, 6 Source: Forrester Total Economic Impact Study, commissioned by PagerDuty, “The Total Economic Impact Of The PagerDuty Operations Cloud”, August 2024. As compared to users without PagerDuty.

Based on information publicly available as of 8/08/2023

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