Your incidents are enterprise-grade. Your platform should be, too.
Move past basic response with a solution that automates the full incident lifecycle, from detection to post-incident learning. Lower operating costs, mitigate risks, and deliver exceptional customer experiences.
Why choose PagerDuty over Rootly?
You expect your platform to stay up even when you go down.
Real-time operations demand reliability at scale. PagerDuty is trusted by nearly 70% of the Fortune 100 to handle their critical operations.
- Zero scheduled downtime with 99.9% web availability SLAs
- Multi-channel approach trusted by over 30,000 companies
- Enterprise security and FedRAMP Low compliance
You want an AI-powered platform that anticipates and resolves issues.
PagerDuty offers smart noise reduction, proactive remediation, and actionable insights that shift teams from firefighting to innovation.
- Advanced ML-powered noise reduction prevents alert fatigue
- Event orchestration automates remediation before issues impact customers
- Post-incident analysis transforms every incident into a learning opportunity
Your tools are diverse–you need a platform that connects them all.
Don't rip and replace to work around limited integrations. PagerDuty is built to fit into any stack, bridging legacy and modern processes and tools.
- 700+ integrations and bi-directional sync with major ITSM solutions
- Manage incidents end-to-end directly from Slack or Microsoft Teams
- 3rd party AI partnerships that transform how your teams operate
"Riskified has been able to scale noise reduction, especially from non-production environments, saving our team valuable time to spend time innovating on what’s next."
Kiril Yurovnik
Technical Lead, Riskified
891M
Incidents
handled 1
71.2B
Events
ingested 2
249%
ROI 3
59%
Less downtime 4
91%
Reduction in alert noise 5
50%
Reduction in incidents6
Compare PagerDuty vs. Rootly
Feature
Rootly
On-Call Management: Scheduling and Escalation Policies
Create schedules and logic for mobilizing responders when incidents are triggered.
Create schedules and logic for mobilizing responders when incidents are triggered.
Chat-based Incident Management
Trigger and collaborate on incidents with in-line commands and built-in workflows directly in Slack and Microsoft Teams.
Trigger and collaborate on incidents with in-line commands and built-in workflows directly in Slack and Microsoft Teams.
Basic Noise Reduction
Alert grouping by time or content.
Alert grouping by time or content.
Advanced Noise Reduction
Sophisticated grouping, combining machine learning, grouping across services, and grouping using multiple methodologies.
Sophisticated grouping, combining machine learning, grouping across services, and grouping using multiple methodologies.
Basic AI-powered Triage and Root Cause Analysis Capabilities
Surface incident summaries, past incidents, recent changes, change correlation, and status updates directly in chat for faster resolution.
Surface incident summaries, past incidents, recent changes, change correlation, and status updates directly in chat for faster resolution.
Advanced AI-powered Triage and Root Cause Analysis Capabilities
Identify outliers and probable origin, and view intelligent change correlation for faster resolution.
Identify outliers and probable origin, and view intelligent change correlation for faster resolution.
AI-powered Transcription
Agentic transcription tracks what’s happening in conference calls during an incident.
Agentic transcription tracks what’s happening in conference calls during an incident.
3rd party AI Data Partnerships
Enrich AI inputs with critical data from Amazon Q Business connected apps like Confluence or GitHub.
Enrich AI inputs with critical data from Amazon Q Business connected apps like Confluence or GitHub.
Centralized Operations Console
Manage live incidents in bulk through a unified operations console, tailor-built for central teams to monitor, manage, and respond across the organization.
Manage live incidents in bulk through a unified operations console, tailor-built for central teams to monitor, manage, and respond across the organization.
Event Orchestration
Create custom logic to auto-resolve, enrich, and trigger self-healing actions based on event data.
Create custom logic to auto-resolve, enrich, and trigger self-healing actions based on event data.
Basic Post-Incident Documentation
Basic timeline and documentation features without advanced analysis capabilities.
Basic timeline and documentation features without advanced analysis capabilities.
Post-incident Analysis: Contextual Learning System
Analyze integration data (Slack, Jira, Zoom, HR Data) to identify and tag improvement opportunities.
Analyze integration data (Slack, Jira, Zoom, HR Data) to identify and tag improvement opportunities.
Post-incident Analysis: Collaborative Timeline Documentation
Build structured incident narratives with multi-user event categorization, evidence attachments, and timeline annotation.
Build structured incident narratives with multi-user event categorization, evidence attachments, and timeline annotation.
Learning Management
Learn from incidents (using data like on-call patterns, response times, team participation metrics), and manage improvement opportunities across teams.
Learn from incidents (using data like on-call patterns, response times, team participation metrics), and manage improvement opportunities across teams.
Native Interface Integration
Manage incidents, track event changes, and update services directly within ServiceNow.
Manage incidents, track event changes, and update services directly within ServiceNow.
Bi-directional Sync with ServiceNow
Bi-directional sync of incidents, updates, and comments with ServiceNow.
Bi-directional sync of incidents, updates, and comments with ServiceNow.
Advanced ServiceNow Integration
Manage tickets, run automated workflows, and post status updates directly in ServiceNow.
Manage tickets, run automated workflows, and post status updates directly in ServiceNow.
Native Interface Integration with Jira
Bi-directional sync with Jira to manage incidents, track event changes, and update services directly within Jira.
Bi-directional sync with Jira to manage incidents, track event changes, and update services directly within Jira.
Advanced Jira Integration
Use JQL to trigger incidents directly within Jira.
Use JQL to trigger incidents directly within Jira.
Native Interface Integration with Customer Service Applications
Manage incidents, track event changes, and update services directly within Salesforce, Zendesk, and ServiceNow CSM, connecting front-line customer service teams directly to developers.
Manage incidents, track event changes, and update services directly within Salesforce, Zendesk, and ServiceNow CSM, connecting front-line customer service teams directly to developers.
1, 2 PagerDuty, as of February 12th, 2025
3, 4, 5, 6 Source: Forrester Total Economic Impact Study, commissioned by PagerDuty, “The Total Economic Impact Of The PagerDuty Operations Cloud”, August 2024. As compared to users without PagerDuty.