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Librato is a powerful service that allows you to collect and visualize metrics for your critical IT systems. With PagerDuty integration, you can now use Librato’s alerts to automatically trigger PagerDuty incidents so that your team can be promptly notified about potential issues with your systems.
The PagerDuty integration is quick and easy to setup, just follow this guide to get your Librato and PagerDuty accounts connected.If you are having trouble completing the installation, please contact us.
If you are creating a new service for your integration, click +Add New Service.
If you are adding your integration to an existing service, click the name of the service you want to add the integration to. Then click the Integrations tab and click the +New Integration button.
If you are creating a new service for your integration, in General Settings, enter a Name for your new service. Then, in Incident Settings, specify the Escalation Policy, Notification Urgency, and Incident Behavior for your new service.
This is easy to do with the current integration. Each PagerDuty service within Librato can be tied to a different service API key. You would need to make multiple PagerDuty services within PagerDuty and Librato.
Librato now supports automatic clearing of triggered incidents. What this means for PagerDuty integrations, is that open incidents for a Librato service will be resolved when they receive a clear from the Librato UI. Webhook integrations will contain a “clear” attribute in the payload.On Librato’s end an alert goes into a triggered state when a metric/source violates an alert’s conditions.When all of the faulted signals return to normal values an alert will clear, and a clear notification will be sent.For threshold conditions, a normal state means that it no longer violates the threshold. For absent conditions, a normal state means that the signals started reporting again after an absence. While in a triggered state, a notification will be sent every re-notify interval until the alert clears. Disabling an alert will clear any triggered state. A new “resolve” button on the alert page can be used to manually clear alerts in a triggered state. When an alert transitions from triggered to cleared, the re-notify timer is reset. Note that alert clearing is only supported for new standalone alerts launched earlier this year.
Please contact us if you’re unable to sort out the difficulty.