A letter from our Chairperson and CEO, Jennifer Tejada

This letter was published as part of PagerDuty’s FY25 Impact Report.

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PagerDuty’s purpose is to empower teams with the time and efficiency to build the future. Our AI-centered Operations Cloud platform delivers measurable and enduring value for our customers, partners, employees, shareholders, and communities. We are deeply committed to supporting the communities we live and work in. Positive impact is embedded in our culture and is a pillar of employee engagement and retention, with employees consistently rating it as a source of pride and motivation.

Over the past year, we expanded our engagement with nonprofits, healthcare institutions, and educational organizations. With the Operations Cloud, our impact customers leverage AI to achieve greater efficiency by streamlining their operations, automating manual processes and delivering on their core missions. In FY25, PagerDuty supported 585 impact customers—up from 479 the prior year—with $2.2 million in product discounts and donations. In addition, we directly granted $1.3 million to support global initiatives that improve access to healthcare and sustainability. These nonprofits rely on PagerDuty to expand their reach, impact, and operational maturity.

Demonstrating sustainable business practices remains an important priority for many of our large customers and stakeholders. Last year, the Science Based Targets initiative validated our climate targets and decarbonization roadmap along the 1.5°C pathway of the Paris Agreement. We achieved 100% active annual sourcing of renewable electricity ahead of schedule, and continued to reduce our Scope 1 and 2 emissions, 90% better than our baseline. We remain committed to sustainable, secure, and responsible business practices as we build durable, profitable growth. To learn more about our progress, I invite you to explore this report and visit our Impact Hub.

With appreciation, 

Jennifer Tejada

Chairperson and Chief Executive Officer