PagerDuty Helps Teams Get More Value from Atlassian

PagerDuty and JIRA Software Cloud

PagerDuty + the Atlassian Suite Empowers Users to Act and Respond in Real-time

Over 3000 Atlassian customers already count on PagerDuty’s 300+ monitoring, collaboration, development, and security tool integrations to increase operational efficiency and enable teams to focus on innovation. PagerDuty and Atlassian are expanding and deepening their partnership to include a new set of bidirectional integration features that empower teams to take action and collaborate in real time. PagerDuty’s Event Intelligence capabilities combine both digital signals and human response behavior to provide greater context to Jira, enabling Atlassian users to be even more productive.

The PagerDuty Digital Operations Management platform allows users to tackle issues and critical service requests in Jira Software and Jira Service Desk with bidirectional synchronization to PagerDuty, accelerating incident resolution. PagerDuty’s integration with Atlassian allows teams to better detect, respond, communicate, and improve their overall digital operations process.

Accelerate Incident Response
Event Intelligence for Signals
  • Atlassian users can count on more than 300 monitoring, collaboration, development, security, and other tool integrations
  • Event Intelligence enables users to cut through the noise to drive innovation and productivity while keeping everything in sync with Jira
  • Rich contextual information added for Atlassian Suite users in the DevOps lifecycle
Redevelopment Cycle
Automated, Real-Time Ops
  • Engage the right people with the right context in real time
  • Sync rich, actionable incidents between PagerDuty and JIRA, automatically or manually
  • Workflow integration across the Atlassian tool stack and Slack
Fast Time to Value
  • Fast and simple set-up and sync, streamlining the Atlassian experience for users
  • Easy to use and flexible, adapts to how and where teams want to work
  • With PagerDuty, Atlassian users can better detect, respond, communicate, and improve their overall digital operations process

Getting Started with PagerDuty Atlassian Product Suite Extensions

Jira Service Desk
  • Jira Service Desk Extension enables agents to engage and notify on-call responders for critical requests
  • Greater business context and service health visibility for customer service agents
  • Bidirectional synchronization with PagerDuty of service request state, priority, and notes
  • Detailed information about service request escalation shown in Jira Service Desk UI
Jira Software
  • Jira Software (Cloud / Server) is PagerDuty Event Intelligence aware, looking at both digital signals and human response behavior to provide greater context upstream of Jira
  • Enhanced detail for issues and incidents identified by PagerDuty, including the ability to map fields from PagerDuty to Jira
  • Bidirectional synchronization with PagerDuty for issue status, priority, and notes
  • Escalate issues and engage on-call responders from within Jira Software
  • Automatically or manually synchronize incidents from PagerDuty into Jira
  • Keep your pipelines green by quickly addressing build or test failures
  • Immediately engage engineers when commits cause a failure. Learn more about the PagerDuty Bitbucket Extension


  • Bidirectional integration with Slack, HipChat, Stride and other ChatOps tools
  • When an incident arises, everything is together in one place, notifications are sent into public/private channels where teams can collaborate

Customers optimizing Atlassian with PagerDuty

“I’ve been using PagerDuty for multiple years and love it. The reason why it was picked up at our new company was due to our success stories. PagerDuty is the best extension of tools like Jira and Nagios that I’ve had the pleasure of using. I suggest this service to everyone so they can all ‘sleep responsibly’."


Want to learn more about how you can leverage Atlassian and PagerDuty to increase operational efficiency and allow teams to focus on innovation?

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