DevOps Automation

Speed up operations and scale your teams through automation.

Service operations (ITSM)

Standardize and automate standard operating procedures integrated with ITSM.

Self-Service Requests

Automate standard IT requests and delegate to end users. Example jobs: Developer operations, System access requests, Data collection

Event-driven automation

Respond and resolve incidents faster with fewer interruptions Example jobs: Service diagnoses, Incident remediations, Triggered maintenance

Incident remediation

Remediate incidents like an expert with pre-built automation jobs. Example jobs: Service diagnoses, Incident remediations, Failback automation

Edge automation

Remotely manage incidents & general operations of edge environments. Example jobs: Device restart & reconnect, Update local firewall settings, Retrieve logs

Kubernetes operations

Simplify management of clusters, pods, and containers for the whole team Example jobs: Manage deployments, Job operations, Debug state capture

Continuous delivery

Increase release velocity across all of your environments. Example jobs: Provision environments, Deployment orchestration, Database updates

Securely connect automation to remote environments

Runbook Automation connects to remote environments via Runbook Runners – secure execution agents that are deployed behind firewalls, within VPCs, and at remote edge locations. Runbook Runners poll the secure public endpoint of PagerDuty Runbook Automation for any automation steps to execute as part of a running job. Runners integrate with common local infrastructure such as Ansible, Docker, and Kubernetes. Any automation steps to be performed on infrastructure in a remote environment are invoked by a Runner, and encrypted results are then returned to the Runbook Automation public endpoint.

Quickly build new automated workflows

Runbook Automation makes it easy to rapidly create new automated jobs. First generate a new job by specifying your project in an AI-prompt. Then, complete it using the low code/no code GUI development environment. Define the steps of your automated workflows utilizing calls to infrastructure components, existing automation scripts, commands and API calls.

Automate infrastructure through out-of-box plug-in integrations

Easily automate your infrastructure by leveraging more than 40 out of box plugin integrations to popular infrastructure including cloud providers, configuration management, security, monitoring, ticketing, and automation tools. Incorporate these as steps in end-to-end automation for all your environments.

Improve security & compliance with SSO, RBAC, and logging in automation

Runbook Automation integrates with your SSO or LDAP for authentication. It provides role & context-based access control to manage who can build and execute automation. Infrastructure secrets can be shared in the context of an automation run to allow for privileged actions to be performed without having to give out credentials. Built-in logging provides an audit trail of all job runs and outcomes.

Run automation through popular applications, API calls and commands

Delegate automation as self-service IT functions. End users can call automation through web GUI, CLIs, APIs, Webhooks or through integrated applications such as JIRA, ServiceNow and Slack.

Host your automation environment for maximum flexibility

Process Automation deploys as a container in any cloud or virtual environment. You can deploy it as a cluster with a load balancer and server redundancy to increase capacity and resilience. It provides the same development and runtime experience as PagerDuty Runbook Automation.

Utilize Process automation entirely within your own firewalls to meet increased security requirements such as FedRAMP. Data access remains entirely in your control. Gain access to deeper integration APIs to build your own custom integration plugins. Freely use community plugin integrations from the Rundeck Open Source Community.

Integrate with PagerDuty Operations Cloud via Automation Actions for incident remediation

Utilize PagerDuty Automation Actions to seamlessly connect automation in PagerDuty Process Automation to perform diagnostics and remediation for recurring incidents. Connect to PagerDuty AIOps for event-driven automation, and let Responders invoke automation through PagerDuty Incident Response for human-in-the-loop actions.