What‘s New

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See what's new in PagerDuty

Proactive Incident Response

Proactive Incident Response

Get a complete view of digital services across all teams, their dependencies, and the relevant operational metrics needed to provide hypercare and prevent issues before they become revenue-impacting crises.

  • Service profiles give engineering managers and responders a better way to organize and find structured, relevant information about services, including runbooks, suppressed alerts, past incidents, communication channels, and more.
  • Service dashboards analyze operational metrics and KPIs to gain cross-organizational alignment and realize better business outcomes.
  • Service dependencies (available for Early Access) help users understand the relationship between services in PagerDuty in order to identify, triage, and remediate issues faster and collaborate more effectively across teams.
  • Visibility Console (available for Early Access), which provides a real-time, consolidated view of service performance, just got a UI makeover and now includes advanced filtering and customizable layouts. This tool helps teams take a proactive approach to incident response, providing the context required to meet customer needs during moments of hypercare.

Intelligent Response and Automation

Intelligent Response and Automation

Intelligent response and automation provides focused, real-time information about what’s most important and lightens the burden on responders by reducing duplication of work and allowing machines to automate manual tasks. Automation gives organizations the ability to do more with less, improving company resilience and protecting revenue.

  • Mobile intelligent triage, part of Event Intelligence, prevents teams from duplicating work. Machine learning draws on historical records of issues and collaborations, and merges related incidents, giving teams the ability to more accurately identify who is responsible and working on issues.
  • Reopen incident (available for Early Access) increases responder flexibility and reduces duplication of incidents, allowing faster remobilization when an issue returns unexpectedly.
  • Rundeck, Ayehu, Pliant, and Amazon EventBridge integrations allow PagerDuty customers to automate manual IT workflows and improve communication within response teams as part of response plays.

Real-Time Business Orchestration

Real-Time Business Orchestration

Our latest enhancements empower people to work and communicate more efficiently during critical moments by breaking down silos and providing the right level of information for all teams, ultimately leading to better customer experiences.

  • Mobile Status Dashboard provides business stakeholders convenient, on-the-go access to the most important updates about key business services.
  • Status update branding increases notification recipient engagement and trust using branded notifications.
  • Salesforce integration enables a best-in-class, united front in customer support for digital services by giving teams the ability to customize workflows and mobilize the right resources at the right time.
  • On-call scheduling timeline (Limited Access) and hand-off notification enhancements improve visibility of on-call shifts and the services for which team members are responsible, giving users an easier way to manage conflicts, workload, and shift overrides.
  • Microsoft Teams integration allows responders to view critical incident details within Teams. They can also acknowledge, resolve, and trigger new incidents plus add incident notes, all from one interface.

New Integrations and APIs

New Integrations and APIs

New and enhanced integrations with tools such as Salesforce, Microsoft Teams, Jira, and more enable you to maximize visibility across your toolchain and resolve incidents faster. Analytics, business services, webhooks, and response play APIs allow teams to access key data and functionality.

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Take a Tour of Our New Capabilities

See how PagerDuty's digital operations management platform integrates both machine data and human intelligence—enabling teams to make intelligent real-time decisions, leverage automated precision response, and orchestrate business-wide action when it matters most.

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Platform Release Notes

Check out our latest release, recent improvements, and new capabilities across our entire platform.