Golden State Warriors: Behind the Scenes of a Fan Experience That Never Misses a Beat with PagerDuty in Their Corner

For the Golden State Warriors, the game doesn’t begin at tip-off — it begins the moment a fan opens the app, buys a ticket, or orders food from their seat. With over 70,000 active monthly users and a fanbase that expects nothing less than championship-level digital performance, the Warriors’ small but mighty technology team can’t afford to miss a beat.

Since adopting PagerDuty’s Operations Cloud in July 2024, they’ve gone from flying blind on game night to catching and resolving issues in real time — often before a single fan notices anything is wrong. Anomaly detection surfaces irregular patterns across every digital platform, routing the right alert to the right person at exactly the right moment. The result is a team that spends less time firefighting and more time building- from next-generation conversational AI to seamless in-venue experiences. In Silicon Valley’s most demanding sports market, PagerDuty is the backbone that makes it all possible.