Rest In Peace Opsgenie.
Future-proof your operations with PagerDuty.

Don't wait for Opsgenie's sunset to future-proof your operations. Migrating from Opsgenie to JSM isn't an upgrade–it's a leap of faith. PagerDuty is the Opsgenie alternative that offers enterprise-grade reliability, continuous innovation, and comprehensive incident management capabilities that modern operations demand.

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Migrating to PagerDuty is seamless and straightforward. Switch now for enterprise-grade incident management that works out of the box.

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Why choose PagerDuty over Opsgenie?

You need incident management that goes beyond alerting.

PagerDuty doesn't just notify you about problems—we help you prevent, resolve, and learn from incidents to keep your teams focused.

  • Advanced noise reduction and automation mitigate issues before they escalate
  • Incident workflows boost coordination and communication, accelerating response
  • Intelligent post-incident reviews provide actionable insights to improve over time

You can't afford to let a stagnant platform hold you back.

Opsgenie hasn't innovated for years. PagerDuty meets you where you work today and builds for where you will be tomorrow.

  • Continuous innovation in AI and automation streamlines response from detection to resolution
  • Automated workflows with a modern chat experience and multi-channel approach drive to faster remediation
  • 700+ integrations (including Jira) that unify your stack and eliminate the need for manual re-architecture

Your operations demand enterprise-grade reliability 24/7.

PagerDuty has earned the trust of nearly 70% of the Fortune 100 through our commitment to resiliency, scalability, and fidelity.

  • Zero-scheduled downtime architecture, 99.9% web availability SLAs
  • Industry-standard mobile app, including Intune support (EA) and custom escalations
  • FedRAMP Low Authorization status on the FedRAMP Marketplace demonstrates commitment to security and compliance
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"We found that PagerDuty has the most advanced and streamlined tool on the market. And people really liked its UI the best."

Matt Kundrat

Sr. Manager of Production Support

"My favorite thing about PagerDuty is just how reliable it is. It's been a rock-solid platform and has really helped us in our mission to reduce downtime."

Andrew Fong

Head of Infrastructure

"When every second counts, our business counts on PagerDuty."

Eric Yuan

CEO & Founder

891M

Incidents
handled 1

71.2B

Events
Ingested 2

249%

ROI 3

59%

Less downtime 4

91%

Reduction in
alert noise 5

50%

Reduction in
incidents 6

Compare PagerDuty vs. Opsgenie

Feature
Opsgenie

On-Call Management: Scheduling and Escalation Policies

Create schedules and logic for mobilizing responders when incidents are triggered

Standard Incident Actions in Chat

Trigger and triage incidents in Slack.

AI-powered incident management in chat

AI-powered efficiency and collaboration in Slack and Microsoft Teams.

Advanced Noise Reduction

Sophisticated global and service-level alert grouping, combining ML, content-based, and time-based techniques together

AI-first Operations

Reduce alert fatigue, accelerate decisions, and drive autonomous operations with AI

Centralized Operations Console

Manage live incidents in bulk through a unified operations console, tailor-built for central teams to monitor, manage, and respond across the organization.

Event Orchestration

Dynamically route events by service and trigger self-healing actions based on event data.

Heartbeat Monitoring

Enable teams to track the live connectivity of monitoring tools

(AIOps)

Custom Fields

Custom fields that leverage data fields from other tools to enrich incidents

Incident Workflows

Orchestrate customized responses with incident workflow actions designed to connect to external tools.

Basic Post-incident Documentation

Basic timeline and documentation features without advanced analysis capabilities.

Post-incident Analysis: Contextual Learning System

Analyze integration data (Slack, Jira, Zoom, HR Data) to identify and tag improvement opportunities.

Post-incident Analysis: Collaborative Timeline Documentation

Build structured incident narratives with multi-user event categorization, evidence attachments, and timeline annotation.

Performance Analytics & Learning Management

Track and analyze metrics (on-call patterns, response times, team participation metrics), and manage improvement opportunities across teams.

Native Interface Integration

Manage incidents, track event changes, and update services directly within ServiceNow.

Bi-directional Sync with ServiceNow

Bi-directional sync of incidents, updates, and comments with ServiceNow.

Native Interface Integration with Customer Service Applications

Manage incidents, track event changes, and update services directly within Salesforce, Zendesk, and ServiceNow CSM, connecting front-line customer service teams directly to developers.

1, 2 PagerDuty, as of February 12, 2025

3, 4, 5, 6 Source: Forrester Total Economic Impact Study, commissioned by PagerDuty, “The Total Economic Impact Of The PagerDuty Operations Cloud”, August 2024. As compared to users without PagerDuty.

Accelerate ITSM Excellence: PagerDuty + Atlassian JSM

For Atlassian JSM customers who depend on real-time critical operations, upgrading to PagerDuty delivers:

  • Industry-leading incident management capabilities and a seamless JSM integration
  • Streamlined operations through automated workflows, standardized responses, and comprehensive documentation

The result: A more powerful ITSM solution that enables faster resolutions, improved service quality, and measurable business value through mature incident management practices.

Try PagerDuty for free
and see the difference in your business

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