Don’t settle for good enough. Choose time-critical reliability.

Now that OpsGenie is sunsetting, think twice before defaulting to Atlassian JSM. Trusted by 70% of Fortune 100 companies, PagerDuty offers industry-leading reliability and AI-powered incident management. Make the right choice for your business – choose the best platform.

Start Free Trial

Don't wait for 2027: Switch from Opsgenie to PagerDuty today.
Migration services available now.

Learn More

Why choose PagerDuty over Atlassian JSM?

You need purpose-built solutions, not afterthought features.

When everything's on fire, you can't trust bolt-on modules. PagerDuty offers contextual AI and intelligent automation engineered for critical moments.

  • Industry-leading AIOps that reduces noise and manual toil
  • PagerDuty can handle diverse response scenarios with customizable incident types, roles, and workflows
  • Learn from incidents with post-incident reviews to build resilience over time

Your platform should meet your teams where they work.

Why force context switching during incidents? PagerDuty brings full incident management directly into your team's workflow.

  • AI-powered end-to-end incident management without leaving Slack and MS Teams
  • 700+ integrations that fit with any tech stack (including Jira Cloud and On Prem)
  • Full-featured mobile app so you never miss a notification and resolve incidents on the go

You shouldn't have to question if your platform is up.

You expect your incident management platform will stay up when you go down. PagerDuty is trusted by nearly 70% of the Fortune 100 to perform when things go sideways

  • No maintenance windows and reduced service interruptions
  • Get the dedicated account team support you deserve, not just documentation
  • 99.9% web availability SLAs guaranteed on all plans
Start Free Trial

"The ability to reduce the noise and clear out alerts within the platform really frees up a lot of time for people on our SRE team to focus on higher-impact tasks."

Luke Rotta

Manager, SRE and Observability, CTC

PagerDuty image

"Leveraging PagerDuty’s Global Event Orchestration has been critical to ensure that our event routing processes are efficient and scalable to optimize IT operations and spend."

Brian Long

Observability Engineer, Hyland Software

"Riskified has been able to scale noise reduction, especially from non-production environments, saving our team valuable time to spend time innovating on what’s next."

Kiril Yurovnik

Technical Lead, Riskified

PagerDuty image

891M

Incidents
handled 1

71.2B

Events
Ingested 2

249%

ROI 3

59%

Less downtime 4

91%

Reduction in
alert noise 5

50%

Reduction in
incidents 6

Compare PagerDuty vs. Atlassian JSM

Feature
Atlassian JSM

On-Call Management: Scheduling and Escalation Policies

Create schedules and logic for mobilizing responders when incidents are triggered

Standard Incident Actions in Chat

Trigger and triage incidents in Slack and Microsoft Teams.

Advanced Incident Management in Chat

Run workflows and edit custom fields in your incident response process in Slack and Microsoft Teams.

Basic Noise Reduction

Deduplicate alerts, suppress or delay notifications

Advanced Noise Reduction

Sophisticated global and service-level alert grouping, combiningML, content-based, and time-based techniques together

AI-Powered Triage Directly in Slack and Microsoft Teams

Accelerate incident response with timely insights and proactive troubleshooting suggestions in Slack and Microsoft Teams

AI-powered Transcription

Agentic transcription tracks what’s happening in conference calls during an incident.

3rd party AI Data Partnerships

Enrich AI inputs with critical data from Amazon Q Business connected apps

(only supports Jira and Confluence)

Centralized Operations Console

Manage live incidents in bulk through a unified operations console, tailor-built for central teams to monitor, manage, and respond across the organization.

Event Orchestration

Dynamically route events by service and trigger self-healing actions based on event data.

Basic Post-Incident Documentation

Basic timeline and documentation features without advanced analysis capabilities.

Post-incident Analysis: Contextual Learning System

Analyze integration data (Slack, Zoom, HR Data) to identify and tag improvement opportunities.

Post-incident Analysis: Collaborative Timeline Documentation

Build structured incident narratives with multi-user event categorization, evidence attachments, and timeline annotation.

Performance Analytics & Learning Management Out-of-the-Box

Track and analyze metrics (on-call patterns, response times, team participation metrics), and manage improvement opportunities across teams out-of-the-box.

Native Interface Integration

Manage incidents, track event changes, run automated workflows, and update services directly within ServiceNow.

Bi-directional Sync with ServiceNow

Bi-directional sync of incidents, updates, and comments with ServiceNow.

Native Interface Integration with Customer Service Applications

Manage incidents, track event changes, and update services directly within Salesforce, Zendesk, and ServiceNow CSM, connecting front-line customer service teams directly to developers.

1, 2 PagerDuty, as of February 12th, 2025

3, 4, 5, 6 Source: Forrester Total Economic Impact Study, commissioned by PagerDuty, “The Total Economic Impact Of The PagerDuty Operations Cloud”, August 2024. As compared to users without PagerDuty.

Accelerate ITSM Excellence: PagerDuty + Atlassian JSM

For Atlassian JSM customers who depend on real-time critical operations, upgrading to PagerDuty delivers:

  • Industry-leading incident management capabilities and a seamless JSM integration
  • Streamlined operations through automated workflows, standardized responses, and comprehensive documentation

The result: A more powerful ITSM solution that enables faster resolutions, improved service quality, and measurable business value through mature incident management practices.

Try PagerDuty for free
and see the difference in your business

Start Free Trial Contact Us