Why settle for a point solution? Choose an enterprise-grade platform
While other vendors help you react to incidents, PagerDuty helps you to prevent them. That’s the difference between a limited point solution and a proven enterprise platform designed to stay ahead of disruptions and build more resilient systems and teams.
Why choose PagerDuty over incident.io?
You want AI-driven automated resolution that minimizes noise and toil.
PagerDuty doesn't stop at managing the incident, we leverage automation to prevent, resolve, and learn from what happened to free up your teams to innovate.
- AIOps cuts alert noise so teams focus on what matters
- Auto-remediation fixes issues before they escalate
- Post-incident analysis delivers actionable insights to strengthen your team
You can't afford to wonder if your provider will be there when it matters.
True resilience delivers reliability at scale. PagerDuty has earned the trust of nearly 70% of the Fortune 100 to deliver when it matters most .
- Zero scheduled downtime with 99.9% web availability SLAs
- Multi-channel approach trusted by over 30,000 companies
- Enterprise security and FedRAMP Low compliance
Your ecosystem is broad, so is ours. That's why you get flexibility out of the box.
You shouldn't have to work around limited integrations. PagerDuty meets you where you work today and builds for where you work tomorrow.
- Highly rated mobile app , open APIs, and seamless chat experience
- 700+ integrations bring all your data into one command center
- 3rd party AI partnerships to usher teams into the new era of work
"Riskified has been able to scale noise reduction, especially from non-production environments, saving our team valuable time to spend time innovating on what’s next."
Kiril Yurovnik
Technical Lead, Riskified
891M
Incidents
handled 1
71.2B
Events
ingested 2
249%
ROI 3
59%
Less downtime 4
91%
Reduction in alert noise 5
50%
Reduction in incidents6
Compare PagerDuty vs. incident.io
Feature
incident.io
Basic On-Call Management: Scheduling and Escalation Policies
Create schedules and logic for mobilizing responders when incidents are triggered.
Create schedules and logic for mobilizing responders when incidents are triggered.
Chat-based Incident Management
Trigger and collaborate on incidents with in-line commands and built-in workflows directly in Slack and Microsoft Teams.
Trigger and collaborate on incidents with in-line commands and built-in workflows directly in Slack and Microsoft Teams.
Basic Noise Reduction
Alert grouping by time or content.
Alert grouping by time or content.
Advanced Noise Reduction
Sophisticated grouping via machine learning, grouping across services, and grouping using multiple methodologies.
Sophisticated grouping via machine learning, grouping across services, and grouping using multiple methodologies.
Basic AI-powered Triage and Root Cause Analysis Capabilities
Surface incident summaries, past incidents, recent changes, change correlation, and status updates directly in chat for faster resolution.
Surface incident summaries, past incidents, recent changes, change correlation, and status updates directly in chat for faster resolution.
Advanced AI-powered Triage and Root Cause Analysis Capabilities
Analyze similar ongoing incidents, identify outliers and probable origin for faster resolution.
Analyze similar ongoing incidents, identify outliers and probable origin for faster resolution.
AI-powered Transcription
Agentic transcription tracks what’s happening in conference calls during an incident.
Agentic transcription tracks what’s happening in conference calls during an incident.
3rd party AI Data Partnerships
Enrich AI inputs with critical data from Amazon Q Business connected apps like Confluence or GitHub.
Enrich AI inputs with critical data from Amazon Q Business connected apps like Confluence or GitHub.
Live Incident Visibility
Manage live incidents through a unified operations console, tailor-built for central teams to monitor, manage, and respond across the organization.
Manage live incidents through a unified operations console, tailor-built for central teams to monitor, manage, and respond across the organization.
Event-driven Automation
Run diagnostics and remediation jobs for external systems
(AWS, ServiceNow, Kubernetes) based on observability signals, from initial alert through resolution.
Run diagnostics and remediation jobs for external systems
(AWS, ServiceNow, Kubernetes) based on observability signals, from initial alert through resolution.
Basic Post-Incident Documentation
Basic timeline and documentation features without advanced analysis capabilities.
Basic timeline and documentation features without advanced analysis capabilities.
Post-incident Analysis: Contextual Learning System
Analyze integration data (Slack, Jira, Zoom, HR Data) to identify and tag improvement opportunities.
Analyze integration data (Slack, Jira, Zoom, HR Data) to identify and tag improvement opportunities.
Post-incident Analysis: Collaborative Timeline Documentation
Build structured incident narratives with multi-user event categorization, evidence attachments, and timeline annotation.
Build structured incident narratives with multi-user event categorization, evidence attachments, and timeline annotation.
Learning Management
Learn from incidents (using data like on-call patterns, response times, team participation metrics), and manage improvement opportunities across teams.
Learn from incidents (using data like on-call patterns, response times, team participation metrics), and manage improvement opportunities across teams.
Native Interface Integration
Manage incidents, track event changes, and update services directly within ServiceNow.
Manage incidents, track event changes, and update services directly within ServiceNow.
Bi-directional Sync with ServiceNow
Bi-directional sync of incidents, updates, and comments with ServiceNow.
Bi-directional sync of incidents, updates, and comments with ServiceNow.
Advanced ServiceNow Integration
Manage tickets, run automated workflows, and post status updates directly in ServiceNow.
Manage tickets, run automated workflows, and post status updates directly in ServiceNow.
Native Interface Integration with Jira
Bi-directional sync with Jira to manage incidents, track event changes, and update services directly within Jira.
Bi-directional sync with Jira to manage incidents, track event changes, and update services directly within Jira.
Advanced Jira Integration
Use JQL to trigger incidents directly within Jira.
Use JQL to trigger incidents directly within Jira.
Native Interface Integration with Customer Service Applications
Manage incidents, track event changes, and update services directly within Salesforce, Zendesk, and ServiceNow CSM, connecting front-line customer service teams directly to developers.
Manage incidents, track event changes, and update services directly within Salesforce, Zendesk, and ServiceNow CSM, connecting front-line customer service teams directly to developers.
1, 2 PagerDuty, as of February 12th, 2025
3, 4, 5, 6 Source: Forrester Total Economic Impact Study, commissioned by PagerDuty, “The Total Economic Impact Of The PagerDuty Operations Cloud”, August 2024. As compared to users without PagerDuty.
Based on information publicly available as of 8/08/2023