Stage 2: Siloed
Some teams have embraced automation, but it’s like a secret club—only a few people have the keys. Ticketing and approvals still slow things down, and efforts aren’t connected. It’s time to break down barriers! Standardizing automation practices, enabling self-service, and integrating automation into your monitoring tools will set you on the path to a more unified approach.
Explore the Automation Maturity Model
Get to know each of the stages in our Automation Maturity Model—and find tools and strategies to help you unlock the next level for your team.
The Automation Maturity Journey
Manual
Documented procedures.
- Documented procedures through wikis for procedures
- Experts do everything
- Frequent escalations
Siloed
Automation in islands.
- Siloed automation
- Automation for experts
- Automation exists, but limited in scope
Centralized
Foundational automation.
- Pre-approved automation
- Experts cross train on automation
- Governance & compliance in place
Standardized
Self-service automation.
- Automation is safe to delegate
- Automation as self-service
- Users resolve requests for themselves
Adaptive
Agentic automation at scale.
- Events triggers & agentic
- Automation runs proactively
- Modern automation at scale