Twain Taylor
Posts by Twain Taylor
Incident Management for Media and Entertainment
In the entertainment world, building enterprise apps involves many challenges, such as compatibility with numerous devices and large files like HD ...
5 Ways Customer Support Can Deliver Better Service in the Digital Economy
The customer support team is the face of your organization. It’s the group that your customers interact with most, and it plays a key role...
DevOps for Omnichannel Retailers
The battle between e-commerce and retail companies is converging as more retailers like Walmart look to augment their brick and mortar presence with ...
6 Kinds of Tools You Need In Your Security Stack
Modern Security Monitoring: Which Tools Should Be in Your Stack? The approach you take when it comes to security monitoring needs to be completely ...
Modernize Your ITSM Environment
The demands on organizations and their applications are changing. Reliability is vital to gaining the trust of users. If an app suffers degraded ...
Bringing Deeper Monitoring to DevOps
The point of continuous integration is to automate builds and tests, and bring efficiency and quality to the pipeline. However, things do sometimes go...
Incident Management & Response
Incident Management for IoT Today
The Internet of Things (IoT) is starting to become very popular in the lives of people, and in enterprises globally. While it began as a novelty, ...
Incident Management & Response
How Incident Management Boosts Employee Morale
The fear of failure can be a massive hurdle for many development and ops team members. This fear can be so overbearing that morale across...
Better Prep Your On-Call Engineer
The on-call engineer has a critical role to play in incident management. They can mean the difference between an incident turning critical or being ...
Incident Management & Response
The On-Call Engineer’s Best Friend
Have you ever returned to the office to find out that a server was down the whole night, and there was no way you could...
7 Steps to Avoiding Downtime
Ensure High Availability for Your Applications With These 7 Steps Several months ago, Delta experienced an IT outage that cost them over $150 million...
Monitoring in the World of DevOps
What is DevOps Monitoring? DevOps has completely changed the game when it comes to how development and IT operations teams work and collaborate ...