Watch Duty Uses PagerDuty to Deliver Real-Time Wildfire Information and Alerts to Nearby Communities

Watch Duty’s mission is to keep people informed and safe by providing real-time wildfire alerts and updates on firefighting efforts as they unfold. As a nonprofit organization powered by over 200 dedicated volunteers and paid staff, including active and retired wildland firefighters, dispatchers, first responders, emergency reporters, and engineers, the team ensures that 7.2 million users receive the most up-to-date disaster information when it matters most.

The PagerDuty Operations Cloud is fundamental to Watch Duty’s incident management and on-call operations. With PagerDuty, Watch Duty coordinates a dedicated response to emergencies and delivers life-saving information to the public, ensuring system reliability and uptime amidst rapidly changing fire conditions and peak loads on the Watch Duty app.

“PagerDuty has not only enhanced our operational efficiency and system uptime but has also become integral to our ability to provide immediate, actionable alerts that save lives. Our experience demonstrates the powerful impact of using the right technology to ensure public safety during emergencies.”

– David Merritt, Chief Technology Officer and Co-Founder, Watch Duty

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