Find SLA hotspots, analyze trends, and track performance of challenging systems and applications. Analyze MTTR and MTTI trends to measure and optimize operational efficiency.
Learn about employee agility and productivity across the incident lifecycle and optimize future resolution times by spotting inefficiencies.
Understand the load of incidents your responders face and the time it takes to acknowledge them. Load-balance work streams where needed and recognize employee productivity when due.
View reports highlighting trends of incident volumes across preconfigured and custom date ranges, spot inefficiencies and record information for future incidents.
Visualize the volume and distribution of alerts that come through SMS, email, phone call, and push alert.