Eligibility Guidelines

Please note, we do not offer refunds for fees paid prior to being approved for PagerDuty’s Impact pricing.

To qualify for 10 free Platform Team licenses, you must be a 501(c)(3) organization or international equivalent, a social enterprise committed to creating a positive community impact, or B Corp in align with our objectives. You will need to provide for documentation verifying your status as specified below.

Ineligible Organizations

  • Legislative, political or labor organizations
  • Governmental organizations or agencies (federal, state, local)
  • Hospitals, organizations involved with health insurance or group health plans, or related organizations
  • Schools, colleges and universities, independent charter schools excluded
  • Professional, commerce or trade associations
  • Community credit unions
  • Private grant-making, independent, or operating foundations
  • Individuals

Non-discrimination Policy

Eligible organizations may not discriminate on the basis of gender, race, ethnicity, national origin, religion, disability, political affiliation or beliefs, sexual orientation, gender identity or expression, union membership or veteran status.

Organizations may not promote a particular religious affiliation, dogma, or doctrine as part of its mission or in exchange for its services (being affiliated with a religious organization will not in itself disqualify).

Qualifications for U.S. and Canada

U.S.

501(c)(3) organizations qualified by the Internal Revenue Service B Corp-certified organizations with a primary purpose of charity, education, or social benefit. Social enterprises (incorporated) that are looking to directly create a positive social impact social outcomes must be a necessary and immediate piece of your company’s product or service.

Proof of status: Organizations must submit an employee identification number (EIN) during the application process and a federal IRS 501(c)(3) tax exempt status letter.

CANADA

Canadian charities registered with the Canadian Revenue Agency.

Proof of status: Organizations must submit a letter from the Canada Revenue Agency confirming charitable status.

ADDITIONAL COUNTRIES

Proof of status: If you are located outside the U.S. and Canada, you can confirm eligibility by submitting one of the documents listed underneath your location. 


ARGENTINA

  • Association/Foundation Registration Certificate from Ministry of justice (IGJ Reg)
  • Civil/Simple Certification of Registration from Administracion Federal De Ingreos Publicos, Human Rights Cert – CN number

AUSTRALIA

  • Australian Charities and Not-for-Profits Commission (ACNC) Charity Register Summary\
  • Registered Certificate as PBO, Charitable Fund or DGR

AUSTRIA

  • Federal Ministry – Stitchag
  • Articles and Memorandum of Association

BANGLADESH

  • Registered with the Ministry of Health and Family Welfare
  • Registered with the Ministry of Social Welfare as a Social Development Organisation
  • Registered with NGO Affairs Bureau
  • Registered with The Voluntary Social Welfare Agencies (Registration And Control)

BELGIUM

  • Certificate of Registration
  • Cabinet of Belgium – Dutch: Vereniging Zonder Winstoogmerk (VZW), Certificate of Registration
  • Moniteur Belge – ASBL Association sans but lucratif(ASBL)
  • Articles and Memorandum of Association

BOLIVIA

  • NPO Registration Certificate from Director General del Registro de Asociaciones
  • Certificate of Foundation Registration from Fundaciones Sins Fines de Lucro

BOSNIA AND HERZEGOVINA

  • Minister of Justice – NPO Association Registration Certificate
  • Articles and Memorandum of Association

BRAZIL

  • Registration Certificate for Associations, Foundations, PBO from Ministry of Justice/Interior

BULGARIA

  • Certification of Registration – BULSTAT number from Minister of Justice
  • Articles and Memorandum of Association

BURKINA FASO

  • Certificate of Registration as NPONGO
  • Articles and Memorandum of Association

CAMEROON

  • Certificate of Registration as NPONGO from Council of Ministries
  • Articles and Memorandum of Association

CHILE

  • Certificate of NPO Registration from Ministry of Justice/Interior

COLOMBIA

  • Certificate of NPO Registration from Chambers of Commerce

COSTA RICA

  • Certificate of NPO Registration from Ministry of Justice/Interior

CYPRUS

  • Certificate of Registration as NPO/NGO
  • Articles and Memorandum of Association

CZECH REPUBLIC

  • Certification of Registration as Foundation
  • Endowment from Foundation Register
  • Articles and Memorandum of Association

ECUADOR

  • Certificate of Social/Charitable Registration number from IRS

EGYPT

  • Certificate of Registration as NGO
  • Articles and Memorandum of Association

ESTONIA

  • Certificate of Registration from county courts
  • Articles and Memorandum of Association

FINLAND

  • Foundation Certificate of Registration from Foundation Registry Certificate of NPO
  • Registration from National Board of Patents and Registrations
  • Certificate of Registration under Association Loi de 1901
  • Articles and Memorandum of Association

GERMANY

  • Certificate of Registration as Gemeinnützig by the Finanzamt für Körperschaften
  • Articles and Memorandum of Association

GHANA

  • Certificate of NGO Registration from Registrar General’s Department
  • Articles and Memorandum of Association

GREECE

  • Certificate of Registration as NPO/NGO from Ministry of Finance
  • Official Government Journal
  • Articles and Memorandum of Association

GUATEMALA

  • Certificate of NPONGO Registration from local Government

GUYANA

  • Certificate of NPONGO Registration from local Government

HONDURAS

  • Registration Certificate for Associations, Foundations, PBO from Ministry of Justice/Interior

HONG KONG

  • Registered as Tax Exempt
  • Character Authorized by Inland Revenue Department

HUNGARY

  • NPO Certificate of Registration from Competent Registration Court
  • Articles and Memorandum of Association

INDIA

  • Registration Certificate of Trust or Society

IRELAND

  • CHY number from Revenue
  • Articles and Memorandum of Association

ISRAEL

  • “Amuta” number from State of Israel Registrar
  • Certificate of NPO Registration

ITALY

  • Certificate of Registration as ONLUS or Cooperative Sociale Legal Registration
  • Articles and Memorandum of Association

JAMAICA

  • Certificate of NGO Registration “TRN” number from Ministry of Finance

JAPAN

  • Registered Certificate as Authorized NPO or with National Tax Agency
  • Registered Certificate as Public Interest Corporations

JORDAN

  • Certificate of NGO Registration from Ministry of Social Development
  • Articles and Memorandum of Association

KAZAKHSTAN

  • NPO Registration Certificate from Minister of Justice
  • Articles and Memorandum of Association

KENYA

  • NGO Registration Certificate from Kenya Government
  • Articles and Memorandum of Association

KOREA

  • Registered Certification as Association, Foundation, NPO with local Government

LATVIA

  • Registration Certificate of Foundation from state register

LITHUANIA

  • Certificate of NPO Registration from local government

LUXEMBOURG

  • Registration as NPO
  • Association or Foundation from Grand Ducal Decree/Register of Commerce

MALAYSIA

  • Articles of Association
  • Registered with Registry of Societies (ROS)
  • Tax Exempt registered under Income Tax Law

MALTA

  • Registered as tax exempt by Ministry of Finance

MEXICO

  • Certificate of NPO Registration from Ministry of Justice or Taxpayers Registry
  • Registration as Civil Society/Association from Public Administration or Federal Registry

MOLDOVA

  • NPO/NGO Registration Certificate from Ministry of Justice
  • Articles and Memorandum of Association

MOROCCO

  • Articles and Memorandum of Association

NAMIBIA

  • NGO Registration Certificate from Local Companies Registration Office

NETHERLANDS

  • Registration as Uittreksel van de Kamer van Koophandel
  • ABSL from Dutch Chamber of Commerce/Central Bureau of Fund
  • Articles and Memorandum of Association

NEW ZEALAND

  • Registration with NZ Charities Commissioner
  • Articles and Memorandum of Association

NICARAGUA

  • Certificate of NPO, Social Benefit Org, or Civil Society Org from Junta de Asistencia Privada Juntas de Beneficencia Privada or Indesol

NIGER

  • Certificate of NGO Registration
  • Articles and Memorandum of Association

NIGERIA

  • Certificate of NGO Registration
  • Articles and Memorandum of Association

NORTHERN IRELAND

  • Registered as tax exempt
  • XOXNXR number from HMRC

NORWAY

  • Certificate of NPO Registration from local government

PAKISTAN

  • Tax Exemption Act, Approved by the Office of the Commissioner of Inland Revenue

PALESTINE AUTHORITY

  • Certificate for Interiors registration from Palestine National Authority Ministry

PANAMA

  • Certificate of NPO Registration
  • Civil Association from Ministry of Justice/Federal Registry

PARAGUAY

  • Certificate of NPO Registration
  • Civil from Ministry of Justice/Interior

PERU

  • Certificate of NPO Registration from Ministry of Justice/Interior
  • Tax exempt

PHILIPPINES

  • Registered with the Philippine Council for NGO Certification
  • “Non-stock corporations” registered under the Corporation Code

POLAND

  • Certification of Registration as Organizacja Poytku Publicznego (OPP)

PORTUGAL

  • Registration card of Pessoa Colectiva
  • Registration Certification from Ministry for Finance

PUERTO RICO

  • Tax Exempt Registration from Department of the Treasury
  • NPO Certificate of Registration
  • Articles and Memorandum of Association

ROMANIA

  • Foundation Registration Certificate from Registry of Associations

RUSSIA

  • Certificate of NGO Registration from Ministry of Taxes
  • Law on legal entities registration
  • Articles and Memorandum of Association

RWANDA

  • Certificate of Registration from National Security Service or as NGO from Rwanda Directorate
  • Articles and Memorandum of Association

SAN SALVADOR

  • Tax Exempt Registration from Department of the Treasury
  • NPO Certificate of Registration
  • Articles and Memorandum of Association

SCOTLAND

  • Certificate of Charity Registration and SCXXXXX number from Office of Scottish Charity Regulator
  • Articles and Memorandum of Association

SINGAPORE

  • Registration Certificate of NPO or VWO by local government

SOUTH AFRICA

  • Income tax exemption letter from the Tax Exemption Unit for the South African Revenue Service (SARS)
  • Articles and Memorandum of Association
  • Certificate of Incorporation of a company not having a share capital

SWEDEN

  • Certificate of NPO Registration
  • Stiftelser i Allmänhet
  • Insamlingsstiftelser
  • Kollektivavtalsstiftelser

SWITZERLAND

  • Certificate of NPO Registration
  • Gemeinnutzig
  • Stiftung
  • CH number

TAIWAN

  • Registered under Civic Code Act, Income Tax Law

THAILAND

  • Registered with the Office of the National Cultural Affairs Commission in Thailand, under the Ministry of Culture
  • Articles of Association

TURKEY

  • Certificate of NPO or Public Benefit Organisation Registration from Council of Ministries
  • Articles and Memorandum of Association

UGANDA

  • NGO Registration Statute 1989
  • NGO registration from Commissioner
  • Articles and Memorandum of Association

UNITED ARAB EMIRATES

  • Certificate of NGO Registration from Local Government

UNITED KINGDOM

  • Charity Registration Number from Charity Commission
  • CIC Registration Number from CIC Regulator
  • Articles and Memorandum of Association

URUGUAY

  • Registered as Tax Exempt from local Government
  • Certificate of NPO Registration

VENEZUELA

  • Registration Certificate of Civil Associations
  • Registered as Tax Exempt from local Government

VIETNAM

  • Registered Associations, Foundations legal status (Decree 45 (2010) for associations, and Decree 148 (2007) for social and charitable funds), or notification (Decree 151 (2007) on cooperatives

ZIMBABWE

  • Certificate of NGO Registration from Local Government
  • Articles and Memorandum of Association

COUNTRY NOT LISTED?

Attach appropriate documents with your application and send a note to info@pagerduty.org.