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The European Union General Data Protection Regulation (GDPR) is the primary law regulating how companies protect EU citizen’s personal data. Expected to take effect May 25, 2018, the regulation gives individuals broad rights to their data, and creates strong safeguards for the processing of any data. Any company that processes or stores customer data in the EU must be ready for GDPR by its effective date.
PagerDuty is aware of the EU GDPR which goes into effect in May 2018 and will be compliant by the effective date. PagerDuty will execute a Data Processing Agreement (DPA) today, which pertains to how PagerDuty uses and protects Personally Identifiable Information acting in the Processor Role. For more information, please contact firstname.lastname@example.org.
PagerDuty is committed to protecting customer data and privacy, and we take our obligations regarding data compliance seriously and transparently. Like many cloud service providers, we are reviewing our data protection program and making adjustments to ensure compliance with the General Data Protection Regulation (“GDPR”) by its effective date.
PagerDuty’s ongoing commitment to data protection is evidenced in a variety of ways:
Personally Identifiable Information (PII) is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
PagerDuty requires the following categories of data in order to deliver the services provided on the PagerDuty platform:
Customer PII data is stored in ISO 27001 / FedRAMP certified data centers. This complies with GDPR, as the regulation governs the protection of customer data and does not require EU data residency.
The EU provides for approved mechanisms for transferring data outside of the EU, one of which is the Standard Contractual Clauses between data controllers (you) and processors (PagerDuty). PagerDuty’s Data Processing Agreement contains the Standard Contractual Clauses stipulating how we use and protect Personally Identifiable Information acting in the Processor role. This is a key requirement for compliance with GDPR. For more information, please contact email@example.com.
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