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The European Union General Data Protection Regulation (GDPR) is the primary law regulating how companies protect EU citizen’s personal data. The regulation that took effect on May 25th, 2018 gives individuals broad rights to their data, and creates strong safeguards for the processing of any data. Any company that processes or stores customer data in the EU must be ready for GDPR by its effective date.
PagerDuty is committed to ongoing GDPR compliance. PagerDuty will execute a Data Processing Agreement (DPA) with customers, which pertains to how PagerDuty uses and protects Personal Data acting in the Processor Role. For more information, please contact firstname.lastname@example.org.
PagerDuty’s ongoing commitment to data protection is evidenced in a variety of ways:
Personal Data is any information relating to an identified or identifiable natural person (aka “data subject”). An identifiable data subject is someone who can be identified, directly or indirectly, such as by reference to an identifier like a name, an ID number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
PagerDuty requires the following categories of data in order to deliver the services provided on the PagerDuty platform:
Customer Personal Data is stored in ISO 27001 certified data centers. This complies with GDPR, as the regulation governs the protection of customer data and does not require EU data residency.
The EU provides for approved mechanisms for transferring data outside of the EU, one of which is the Standard Contractual Clauses between data controllers (you) and processors (PagerDuty). PagerDuty’s Data Processing Agreement contains the Standard Contractual Clauses stipulating how we use and protect Personal Data when acting in the Processor role. This is a key requirement for compliance with GDPR. For more information, please contact email@example.com.
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