Integration allows teams to work where they are, driving down the time to engage and respond
SAN FRANCISCO – May 26, 2020 – PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced a new integration with Microsoft Teams, a workspace collaboration application that is part of Microsoft Office 365.
Every second counts when a business disrupting incident happens. PagerDuty with Microsoft Teams helps teams find out about incidents faster, and gives them background on the incident, directly in Teams so they don’t lose time switching between services. Cutting the time to respond to and resolve the incident reduces the risk of it impacting customers, with the associated risks of lost revenue and brand damage. For management-level users, the Teams integration provides a full view of the incidents their team is working on. This level of communication and visibility is important for ensuring teams across an organization, including Developer, IT, Customer Services, Sales and more can collaborate effectively and stay up to date.
“As organizations work to meet increased digital demand, clear communication and strong collaboration are more important than ever,” said Jonathan Rende, Senior Vice President of Product at PagerDuty. “PagerDuty’s new Microsoft Teams integration helps reduce the time it takes to resolve incidents and continuously improve.”
PagerDuty surfaces critical incidents in Teams, which in turn allows workers to communicate and work together during the incident resolution process. By allowing a user to view critical incident details from within Teams, the integration creates a third user interface to PagerDuty, in addition to mobile and desktop. PagerDuty users can perform key incident actions within Teams. This includes acknowledging and resolving incidents, adding notes, and even triggering new incidents directly within Teams. Users can also connect services directly to Teams channels, keeping everyone in sync and connected.
“Microsoft Teams empowers the DevOps community with secure collaboration and meeting experiences,” said Farhaz Karmali, Lead Product Manager, Teams at Microsoft. “With PagerDuty’s integration for Microsoft Teams, DevOps practitioners can drive real-time operations all within the Teams platform.”
Key benefits of the PagerDuty and Teams integration include:
Learn more about PagerDuty for Microsoft Teams here.
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Netflix, Shopify, Cox Automotive, Box, Slack, DoorDash, Lululemon and more. To learn more and try PagerDuty for free, visit www.pagerduty.com. Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook.
1. Benchmarking Operational Maturity for Your Digital Business, IDG, November 2018.