PagerDuty Announces Second Quarter Fiscal 2026 Financial Results

Second quarter revenue increased 6% year over year to $123 million 

Annual Recurring Revenue ("ARR") grew 5% year over year to $499 million

Second quarter operating income was nearly $4 million; non-GAAP operating income was $31 million

New Chief Revenue Officer to join as leader of global go-to-market strategy and drive revenue growth

SAN FRANCISCO--(BUSINESS WIRE)-- September 3, 2025- PagerDuty, Inc. (NYSE:PD), a leader in digital operations management, today announced financial results for the second quarter of fiscal 2026, ended July 31, 2025.

"PagerDuty achieved important milestones in Q2, including GAAP profitability, solid growth across international markets, and paid customer additions that have already outpaced last year's full year performance," said Jennifer Tejada, Chair and CEO. "As AI drives both opportunity but also unprecedented enterprise complexity and variability, PagerDuty is uniquely positioned at the center of the emerging AI ecosystem as the preferred real-time operations platform for Enterprise and AI native companies and innovators. These achievements, combined with the appointment of our new CRO, reinforce our confidence in the long-term strength of our business and outlook."

Second Quarter Fiscal 2026 Financial Highlights

  • Revenue was $123.4 million, an increase of 6.4% year over year.
  • Operating income was $3.6 million; operating margin was 2.9%.
  • Non-GAAP operating income was $31.4 million; non-GAAP operating margin was 25.4%.
  • Net income per diluted share attributable to PagerDuty, Inc. common stockholders was $0.10.
  • Non-GAAP net income per diluted share attributable to PagerDuty, Inc. common stockholders was $0.30.
  • Net cash provided by operating activities was $34.0 million; free cash flow was $30.2 million.
  • Cash, cash equivalents, and investments were $567.9 million as of July 31, 2025.

The section titled “Non-GAAP Financial Measures” below contains a description of the non-GAAP financial measures and reconciliations between GAAP and non-GAAP financial information.

Second Quarter and Recent Highlights

  • ARR as of July 31, 2025 grew 5% year over year to $499 million.
  • Customers with ARR over $100 thousand grew 6% to 868 as of July 31, 2025, compared to 820 as of July 31, 2024.
  • Dollar-based net retention rate was 102% as of July 31, 2025, compared to 106% as of July 31, 2024.
  • Total paid customers were 15,322 as of July 31, 2025, compared to 15,044 as of July 31, 2024.
  • Free and paid customers totaled more than 33,000 as of July 31, 2025, representing approximately 13% growth since July 31, 2024.
  • Remaining performance obligations were $425 million as of July 31, 2025. Of this amount, the Company expects to recognize revenue of approximately $295 million, or 69%, over the next 12 months $100 million, or 24%, over months 13 to 24, and the remainder thereafter.
  • Announced the appointment of Todd McNabb as Chief Revenue Officer, who will lead the global go-to-market strategy, driving revenue growth and retention, effective September 29, 2025.
  • Released artificial intelligence-powered ("AI-powered"), chat-first integration between PagerDuty Advance and Amazon Q Business for AI-powered, chat-first integration.
  • Recognized as a Leader and Outperformer in the 2025 GigaOm Radar for Incident Response Platforms Report for a third consecutive year, earning the top three scores in all categories showcasing strengths in incident response management, real-time mobile support and comprehensive Artificial Intelligence Operations ("AIOps") capabilities.
  • Named as a leader in GigaOm Radar for AIOps for the fourth year because of PagerDuty’s faster-than-market development pace in automation, incident intelligence, and workflow orchestration.
  • Recognized as the AIOps Platform of the Year in the 2025 AI Breakthrough Awards.
  • Shortlisted for the 2025 SaaS Awards in multiple categories, including Best AI-Powered SaaS Solution, Best Enterprise-Level SaaS Product, and Best SaaS Solution for IT & DevOps.
  • Named the winner for the Best SaaS Solution for IT & DevOps.
  • Awarded as a 2025 Fortune Best Workplaces in the Bay Area for small and medium organizations.
  • Awarded as an Inspiring Workplace in North America for the fourth consecutive year.
  • Lands and expands include: Bupa Limited, ChainLink Labs Inc., The Lego Group, Shopify, and Starhub Ltd.

Financial Outlook

For the third quarter of fiscal 2026, PagerDuty currently expects:

  • Total revenue of $124.0 million - $126.0 million, representing a growth rate of 4% - 6% year over year.
  • Non-GAAP net income per diluted share attributable to PagerDuty, Inc. common stockholders of $0.24 - $0.25 assuming approximately 94 million diluted shares and a non-GAAP tax rate of 22%.

For the full fiscal year 2026, PagerDuty currently expects:

  • Total revenue of $493.0 million - $497.0 million (compared to the previous guidance of $493.0 million - $499.0 million), representing a growth rate of 5% - 6% year over year.
  • Non-GAAP net income per diluted share attributable to PagerDuty, Inc. common stockholders of $1.00 - $1.04 (up from $0.95 - $1.00) assuming approximately 94 million diluted shares and a non-GAAP tax rate of 22%.

These statements are forward-looking and actual results may differ materially. Please refer to the section titled "Forward-Looking Statements" below for information on the factors that could cause our actual results to differ materially from these forward-looking statements.

PagerDuty has not reconciled its expectations as to non-GAAP net income per share attributable to PagerDuty, Inc. common stockholders to GAAP net loss per share attributable to PagerDuty, Inc. common stockholders because certain reconciling items such as stock-based compensation expense, employer taxes related to employee stock transactions, amortization of debt issuance costs, amortization of acquired intangible assets, acquisition-related expenses, restructuring costs, gains or losses on extinguishment of convertible senior notes, shareholder matters, adjustment attributable to redeemable non-controlling interest, and income tax effects and adjustments are out of PagerDuty's control or cannot be reasonably predicted. Accordingly, such reconciliation is not available without unreasonable effort. However, it is important to note that these reconciling items could have a significant effect on PagerDuty's future GAAP results.

Conference Call Information:

PagerDuty will host a conference call and live webcast (Zoom meeting ID 933 0011 8027) for analysts and investors at 2:00 p.m. Pacific Time on September 3, 2025. For audio only, the dial-in number 1-312-626-6799 may be used. This news release with the financial results will be accessible from PagerDuty’s website at investor.pagerduty.com prior to the conference call. A live webcast of the conference call will be accessible from the PagerDuty investor relations website at investor.pagerduty.com.

Supplemental Financial and Other Information:

Supplemental financial and other information can be accessed through PagerDuty’s investor relations website at investor.pagerduty.com. PagerDuty uses the investor relations section on its website as the means of complying with its disclosure obligations under Regulation FD. Accordingly, we recommend that investors monitor PagerDuty’s investor relations website in addition to following PagerDuty’s press releases, SEC filings, social media, including PagerDuty’s LinkedIn account (https://www.linkedin.com/company/482819), X (formerly Twitter) account @pagerduty, the X account @jenntejada and Facebook page (facebook.com/pagerduty), and public conference calls and webcasts.

Forward-Looking Statements:

This press release and the related webcast contains “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, statements regarding our future financial and operational performance and outlook, and strategies, objectives, opportunity, expectations and market positioning. Words such as “expect,” “extend,” “anticipate,” “should,” “believe,” “hope,” “target,” “project,” “accelerate,” “goals,” “estimate,” “potential,” “predict,” “may,” “will,” “might,” “could,” “intend,” “shall,” and variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks and other factors detailed in our Annual Report on Form 10-K filed with the Securities and Exchange Commission ("SEC") on March 17, 2025. Additional information will be made available in our Quarterly Report on Form 10-Q for the quarter ended July 31, 2025 and other filings and reports that we may file from time to time with the SEC. In particular, the following risks and uncertainties, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements: our ability to achieve and maintain future profitability; our ability to sustain and manage our growth; our ability to attract new customers and retain and sell additional functionality and services to our existing customers; our dependence on revenue from a single product; our ability to compete effectively in an increasingly competitive market; the impact of seasonality on our business; our ability to adapt and respond effectively to rapidly developing technology; our ability to effectively develop and expand our marketing and sales capacities; our ability to enhance and improve our platform or develop new functionality or use cases; the effect of unfavorable conditions in our industry or the global economy, or reductions in information spending, on our business and results of operations; adverse consequences that could arise as a result of international trade policies, including tariffs, sanctions and trade barriers; the accuracy of our estimates of market opportunity and forecasts of market growth; our assumptions and limitations to which ARR and certain other operational data are subject that may cause such metrics to not provide an accurate indication of actual performance or future results; adverse consequences that could result from any compromise of our information technology systems or those of third parties with whom we work or our data; adverse consequences that could result from any interruptions or delays in performance of our service; and our ability to maintain the compatibility of our platform with third party applications that our customers use in their businesses.

Past performance is not necessarily indicative of future results. The forward-looking statements included in this press release and the related webcast represent our views as of the date of this press release and the related webcast . We anticipate that subsequent events and developments will cause our views to change. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release and the related webcast.

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Learn more and try it for free at www.pagerduty.com.

The PagerDuty Operations Cloud

The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle—from detection to resolution, providing resilience at scale. Designed for mission-critical operations, the platform empowers teams to identify and diagnose disruptions in real time, mobilize the right teams to quickly streamline workflows to solve digital issues before they become incidents. The PagerDuty Operations Cloud is essential for delivering flawless, always-on digital experiences that organizations and consumers expect today.

Investor Relations Contact:

Tony Righetti

investor@pagerduty.com

Press Contact:

Debbie O'Brien

media@pagerduty.com