User-Level Data Can Now Be Used to Improve Operations Teams’ Performance
San Francisco – September 29, 2015 — PagerDuty, the leader in operations performance management, today announced an expansion of its Advanced Analytics capabilities to allow businesses to optimize IT operations performance to increase uptime. The added functionality allows businesses to see individual responders’ contributions, delivering the visibility necessary to enhance team output and quality of life. PagerDuty will demonstrate the new functionality at AWS re:Invent 2015 in Las Vegas, NV, October 6 to 9 in booth #102.
PagerDuty’s enhancements to Advanced Analytics allow teams of any size to dive deeper into individual responder performance. The new report provides information about how they are responding to, acknowledging and resolving incidents. With these insights, managers can quickly see bottlenecks in their response process and have data-driven coaching conversations with their team. PagerDuty’s user report also lets managers understand which team members receive the most incidents so they can more proactively manage how workload is distributed across the team.
“PagerDuty knows that operationally mature organizations use data and metrics to drive improvements across all areas of the business,” said Tim Armandpour, VP of Engineering at PagerDuty. “With user reporting, we’re enabling managers to be even better coaches and recognize engineers for the difficult, on-call work they do.”
PagerDuty’s operations performance platform reliably increases the uptime of businesses’ applications, services and infrastructure. By connecting people, systems and data into a single view, PagerDuty helps all teams — from DevOps to Enterprise IT — deliver powerful visibility and improved incident resolution times. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Adobe, Airbnb, Etsy, GitHub, Intuit, National Instruments, New Relic, Panasonic and Rackspace. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.