Press Release

PagerDuty Releases New Machine Learning and Response Automation Capabilities

Latest updates extend Digital Operations Management for intelligent real-time decisions, automated precision response and business-wide orchestration

SAN FRANCISCO – September 7, 2017 – PagerDuty, the global leader in Digital Operations Management, today introduced new capabilities in machine learning and advanced response automation that enable businesses to orchestrate the right business-wide response to any situation. By eliminating inefficiencies across the entire digital operations lifecycle, and applying best practices to any operational issue. The updated PagerDuty® Digital Operations Management platform helps businesses and teams focus on innovation, enhance brand and protect revenue to deliver exceptional customer experience.

According to IDC, by 2020, 50 percent of the Global 2000 will see the majority of their business depend on their ability to create digitally enhanced products, services and experiences. Yet, the majority of IT operations practitioners are still manually dealing with the challenges of an increasingly complex software stack. This creates a critical gap in the resolution of incidents and customer expectations for the continuous delivery of digital services.

“Today’s dynamic digital business climate has exponentially increased both opportunity for growth and downside risks to mitigate. The latest Digital Operations Management capabilities announced today - machine learning and automation - tackle the real-time, all-the-time demands of consumers and business, translating complex events and signals into actionable insights, and orchestrating teams across businesses in service or revenue and productivity,” said Jennifer Tejada, CEO of PagerDuty. “Leveraging our foundation in DevOps, we now empower our customers with a platform that intelligently responds to events and enables the delivery of seamless digital experiences so IT and business decision makers can confidently execute on their financial, operational, and strategic imperatives.”

With the new release, customers can now take advantage of the following capabilities for intelligent real-time decisions, automated precision response and business-wide orchestration:

  • Alert Grouping: Rules-based automation and machine learning automatically group related issues together, providing critical context required to drive down resolution times while reducing responder noise.
  • Similar Incidents: Machine data is critical, but to get the entire picture, responders also need human context such as who has dealt with a similar issue and what steps were taken to solve it. Now, responders can see previous related issues and surface information around incident severity, impact, remediation steps and much more.
  • Response Automation: The new Response Plays capability allows teams to design and execute an automated response pattern, recruiting responders and stakeholders by a single click. For incidents on critical services, teams can set up an automatic response for split-second action.
  • Dynamic Notifications & Event Routing: Dynamically select notification and assignment behavior and automatically route events to different teams based on event payloads.
  • Redesigned, Live User Experience: The enhanced live incident details page provides improved information discoverability and ease of use.

PagerDuty’s new capabilities address new challenges resulting from today’s digital disruptions. The updated platform offers organizations a path for providing a complete business response by dedicating valuable resources to rapid, frictionless service restoration rather than manual work, implementing business-wide best practices and enabling instant communication across critical teams and stakeholders. This comprehensive approach helps organizations save millions of dollars in downtime incidents and service degradation.

“PagerDuty's new integrated event intelligence and response automation capabilities provide a big step forward in driving agility for our customers when it matters most,” said Chris DeAntonio, Solution Principal, Slalom Consulting. “With PagerDuty, we can help our customers spend less time firefighting and more time developing new features for their customers.”

In an effort to advance digital operations management best practices, PagerDuty Community also launched as a collaborative online resource to harness the creativity and passion of PagerDuty’s 200,000+ users. The primary focus is to facilitate the sharing of new ideas, best practices, use cases and technical tips between customers. The PagerDuty Community builds on existing resources with discussion forums, blogs, meetups and other events to foster a strong sense of participation and support.

To learn more about how PagerDuty is enabling and streamlining Digital Operations Management for modern businesses by turning any signal into insight, please visit or join the PagerDuty Community.

About PagerDuty

The PagerDuty® Digital Operations platform is the leading SaaS solution that empowers developers, DevOps, IT operations and business leaders to prevent and resolve business-impacting incidents for exceptional customer experience. More than 9,000 small, mid-size and enterprise global customers such as Comcast, Lululemon, IBM and Panasonic use and trust PagerDuty to maximize their time and increase their business response and efficiency. When revenue and brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across their IT environment. Headquartered in San Francisco, the company was recently listed in the 2016 Deloitte Technology Fast 500, Inc. 500 and Forbes 2017 Cloud 100 lists. Try PagerDuty for free at Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook.

Media Contact:

Caitlin Regan, PagerDuty


PagerDuty is a registered trademark of PagerDuty, Inc in the United States. All other trademarks are the property of their respective companies.