Modern Operational Insights for Your Digital Business

PagerDuty Analytics combines machine and human response data to provide modern operational insights to business and operational leaders, enabling them to drive process maturity and better business outcomes.

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PagerDuty Analytics

Built on top of a rich and unique dataset. Empower smarter real-time decision-making with a holistic view of machine data, services, teams, corresponding actions, and business impact.

Prebuilt, Modern Metrics to Deliver Rapid Value

Go beyond response times to understand the impact of operations on your team, customers, and business.

Prescriptive Dashboards and Self-Service Analytics

Visualize operational metrics and KPIs to gain cross-organizational alignment and realize better business outcomes.

Benchmarking + Advanced Analytics

Leverage peer best practices, industry benchmarks, and machine learning to improve operational maturity over time.

"PagerDuty Analytics will help us drive standard metrics across our teams and help us better understand incident priority based on customer impact."

Andrew Hatch, Platform Engineering Manager at SEEK

Product Capabilities

Intelligent Dashboards

Understand how real-time digital operations impact business outcomes, and have access to the right information at the right time to drive continuous improvement of teams and services using Intelligent Dashboards. Powered by advanced analytics and data science, your PagerDuty data becomes insights that you can immediately take action to improve your digital operations. Includes built-in benchmarks to see how teams compare to peers in the same organization or even in their industry.


Gain immediate actionable insights on the health and performance of teams and services. Powered by advanced analytics and machine learning, Spotlight guides organizations to focus on the metrics that matter and provides actions to take so they can level up their digital operations maturity.

Operational Review Analytics

Drive operational review meetings with metrics that focus on the impact of operations on people, customers, and the business.

Prescriptive Dashboards

Guide users to new insights in their area of operational interest with an exploratory dashboard experience.

Operational Metrics Beyond MTTA/MTTR

Easily access and view modern metrics including Mean Time to Engage, Mean Time to Mobilize, Mean Time Between Failures, Time Without Major Incident, Escalations, Reassignments, and Cost of Response.

Peer and Industry Benchmarks

Benchmark your team against their peers in order to improve efficiency and focus on areas needing improvement.

Thought Leadership and Best Practices

Learn operational reviews best practices and how other organizations have achieved operational maturity.


Getting started is easy, and free.
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