Guide remediation with roles and tasks

Define clear incident roles (Commander, Scribe, Liaison) for efficient decision-making. Assign tasks and guided actions for streamlined management, shifting focus to proactive problem-solving.

Ensure critical tasks are performed and managed during incidents. Utilize Slack and Microsoft Teams to track progress, so responders can work more effectively with less oversight.

*Not all ChatOps platforms may be supported

Collaborate and communicate

PagerDuty’s integrations with Slack and Microsoft Teams communication platforms allow quick and easy collaboration in a distributed environment. Responders can take faster action without leaving their preferred interfaces. *Not all ChatOps platforms may be supported

Incident Workflow Automation

Automated workflows run through tasks and actions for you. Responders can use time-based loops for flexibility and trigger actions with conditional blocks. All for quicker responses and faster resolutions.

Build trust with internal and external stakeholders

Offer fast insights into operations and incident status. Enable secure, proactive communication with customers via PagerDuty. Enhance customer experience, ease support workload, and eliminate separate status page management.

Turn every incident into an opportunity

Unveils hidden costs and surfaces organizational insights. Drive recommendations to improve your system, and better prepare for future urgent situations.

Scale service ownership with Service Standards

Improve operational maturity and provide better customer experience by establishing criteria that standardizes what ‘good’ looks like across teams. Configure services according to best practices and scale service ownership across the entire organization.

Operational insights and analytics

Get comprehensive insights on your team for proactive decision-making and continuous improvement. Achieve operational maturity through data-driven practices and streamlined incident resolution processes.

Resolve critical work from anywhere, at any time

Handle incidents seamlessly from the palm of your hand. Get all the information you need at a glance with "My Open Incidents," "On-Call" shifts, and "Recently Impacted Technical Services" by providing navigation and visibility to change events, past incidents, and service dependencies on mobile. You can even run an Automated Action directly from the mobile app! Available on iOS and Android.

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ITSM integration

Integrate with any ITSM or ticketing solution (JIRA, ServiceNow, BMC Helix, etc.) to automatically create tickets from PagerDuty incidents and vice versa. Create conference bridges, add responders, track dependencies, run workflows, send status updates, sync status, and view audit history, and more—all while taking advantage of PagerDuty’s response capabilities to modernize your ITIL-based major incident management process.